Last Modified: November, 2025
RoverPass, Inc. (“RoverPass,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have.
This Policy applies to all users of the RoverPass Services, including:
By using the RoverPass Services, you acknowledge that you have read and understood this Privacy Policy.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
This Privacy Policy applies to all online and offline interactions with RoverPass, including:
It also applies to personal information collected from:
If you do not agree with any part of this Policy, please discontinue use of our Services.
To make this Policy easier to understand, here are key definitions:
“Personal Information”
Information that identifies or relates to an identifiable individual.
“Sensitive Personal Information”
Certain categories protected under state laws, such as precise geolocation, account access credentials, or financial data.
“Campgrounds”
Campground or RV park owners/operators using RoverPass to manage reservations or operations.
“Campers”
Individuals using RoverPass to search, reserve, or manage campground bookings.
“Service Providers”
Third parties processing information on our behalf (e.g., Stripe).
“Business Partners”
OTAs, integration partners, affiliates, and promotional partners.
We collect and process Personal Information depending on how you use our Services.
You may provide Personal Information when you:
This may include:
When you interact with our Services, we automatically collect:
This information helps us secure, maintain, and improve the Services.
We may receive information from:
RoverPass does not intentionally collect or use Sensitive Personal Information for purposes that require offering a “Right to Limit Use” under the CPRA.
Any SPI (e.g., geolocation, payment info) is only processed as necessary to provide the services requested.
We use Personal Information to:
We do not use Personal Information for automated decision-making that produces legal effects.
We use tracking technologies—including cookies, pixels, and web beacons—to:
You may adjust cookie settings through your browser, though doing so may affect functionality. For full details, please see our separate Cookie Policy.
We may share Personal Information with:
A. Service Providers
Examples include:
Stripe (payments), email systems, SMS gateways, hosting providers, analytics providers, advertising partners.
B. Business Partners
Such as OTA channels, integration partners, or promotional partners.
C. Campgrounds (if you are a Camper)
We share necessary reservation details with the campground you book.
D. Campers (if you are a Campground)
Information you publish, such as property descriptions, amenities, and pricing, is visible to users.
E. Compliance and Legal Obligations
We may disclose information to government authorities or when required by law.
F. Corporate Transactions
Personal Information may be transferred in a merger, acquisition, or similar event.
We do not sell or share personal information in ways that trigger a “Do Not Sell or Share” requirement under CA law.
If you choose to register or log in using a social media account:
We do not control how social media platforms handle your data—please review their privacy policies.
RoverPass may transfer Personal Information to the United States or other countries where our providers operate. We implement appropriate safeguards where required by law.
We retain Personal Information only as long as necessary to:
When information is no longer needed, we delete or anonymize it.
RoverPass does not knowingly collect or market to individuals under 18. If we discover such data, we will delete it promptly.
Depending on your location, you may have the right to:
California residents also have:
To submit a privacy request, email hostsupport@roverpass.com or visit our help center.
Your browser may offer “Do Not Track” signals. Because no standard exists, we do not currently respond to these signals.
We take reasonable steps to protect your information, including:
While we strive to protect your data, no system is 100 percent secure.
If a breach occurs, we will notify affected users and relevant authorities as required by law.
If you opt into SMS:
AutoWaiver collects waiver data solely to send, manage, and store waivers on behalf of campgrounds.
Our Services may include links to external sites.
We do not control and are not responsible for their privacy practices.
We may update this Policy as laws or our Services change.
We will update the “Last Updated” date and may provide additional notice for material changes.
For questions, requests, or concerns:
RoverPass, Inc.
2028 E Ben White Blvd #240-4852
Austin, TX 78702
Email: hostsupport@roverpass.com
Help Center: help.roverpass.com