ROVERPASS Privacy Policy

Last Modified: June 2024

Welcome to RoverPass! We are committed to protecting your privacy. This Privacy Policy is divided into two parts:

  1. Privacy Policy for Campgrounds: For campground owners and operators who use RoverPass to manage reservations and other services.
  2. Privacy Policy for Campers: For campers who use RoverPass to search for and reserve campground sites.

Please read the section that applies to your use of RoverPass.

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Part 1: Privacy Policy for Campgrounds

1. Introduction

RoverPass (referred to as "RoverPass", "we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you access or use our website, mobile application, or other online services (collectively, the “Platform”) to manage reservations and other services for your campground. This policy also applies to personal data we collect offline, such as when you contact us by phone or communicate with us in person.

If you do not agree with any part of this Privacy Policy, you should stop accessing the Platform and deactivate your RoverPass account. You can find more information on how to deactivate your account at www.help.roverpass.com.

RoverPass refers to RoverPass, Inc. Payments are processed through Stripe, which is responsible for processing your personal information in connection with payment services related to the use of the RoverPass platform.

2. Definitions

  • Affiliates: Companies or entities that are not owned by or under common control with RoverPass, but with which RoverPass has a formal partnership or agreement.
  • Aggregated Information: Information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.
  • Data Controller: RoverPass, the company responsible for the use and processing of personal information.
  • Third Parties: Companies or persons not related by common ownership or control or other unrelated individuals. Third parties can be financial and non-financial companies, or persons other than you and RoverPass.
  • Personal Information: Information (which may include sensitive information) relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of the data controller.

3. Information We Collect

A. Information You Provide to Us

We receive, store, and process information, including personal information, that you make available to us when accessing or using our Platform and services. Examples include when you:

  • Register or update your campground account;
  • List, manage, or update your campground sites and availability;
  • Communicate with us or other users;
  • Participate in surveys, contests, or promotional activities;
  • Link your account to third-party services (e.g., social media accounts).
  • Participate in OTAs and Partnership programs through RoverPass.

B. Information We Collect Automatically

We automatically collect information about your use of our Platform, such as:

  • Usage Information: Details of your interactions with the Platform, including search queries, page views, reservations, and other actions.
  • Device Information: Information about the device you use to access our Platform, including hardware model, operating system, and IP address.
  • Location Information: Data about your location, collected through GPS, IP address, and other technologies.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interactions with the Platform. You can manage your cookie preferences through your browser settings.

4. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and improve our services;
  • Facilitate reservations and payments;
  • Communicate with you, including sending promotional messages;
  • Personalize your experience on the Platform;
  • Conduct research and analysis;
  • Ensure the security and integrity of our services;
  • Comply with legal obligations.

5. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party companies and individuals that provide services on our behalf, such as payment processing, data analysis, email delivery, and customer support.
  • Business Partners: Third parties with whom we collaborate to offer products or services, or with whom we have marketing or other relationships.
  • Other Users: When you list or update your campground, certain information about you and your campground will be shared with potential campers and other users as necessary to facilitate bookings.
  • Legal Requirements: Authorities or other entities when required by law or to protect our rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Your Rights and Choices

A. Accessing and Updating Your Information

You can access and update your personal information through your account settings. If you need assistance, please contact us at www.help.roverpass.com.

B. Deleting Your Account

You can delete your account by following the instructions at www.help.roverpass.com. Note that we may retain certain information as required by law or for legitimate business purposes.

C. Opting Out of Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails or by updating your account settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, destruction, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

In the event of a data breach, we will promptly notify affected parties as required by applicable laws and regulations. Our notification will include:

  • How the breach occurred and what information was affected.
  • What measures we have taken to contain and mitigate the breach.
  • Steps you can take to protect yourself, such as monitoring your accounts and credit reports.
  • Contact information for further inquiries.

Additionally, we will inform relevant authorities and law enforcement agencies to aid in the investigation and prevention of future breaches.

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8. Third-Party Links

Our Platform may contain links to other websites not owned or controlled by RoverPass. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of every website you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new Privacy Policy on the Platform and updating the "Last Modified" date. Your continued use of the Platform after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at www.help.roverpass.com or:

RoverPass, Inc. 2028 E Ben White Blvd #240-4852 Austin, TX, 78702

 Email: www.help.roverpass.com 

Part 2: Privacy Policy for Campers

1. Introduction

RoverPass (referred to as "RoverPass", "we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you access or use our website, mobile application, or other online services (collectively, the “Platform”) to search for and reserve campground sites. This policy also applies to personal data we collect offline, such as when you contact us by phone or communicate with us in person.

If you do not agree with any part of this Privacy Policy, you should stop accessing the Platform and deactivate your RoverPass account. You can find more information on how to deactivate your account at www.help.roverpass.com 

RoverPass refers to RoverPass, Inc. Payments are processed through Stripe, which is responsible for processing your personal information in connection with payment services related to the use of the RoverPass platform.

2. Definitions

  • Affiliates: Companies or entities that are not owned by or under common control with RoverPass, but with which RoverPass has a formal partnership or agreement.
  • Aggregated Information: Information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.
  • Data Controller: RoverPass, the company responsible for the use and processing of personal information.
  • Third Parties: Companies or persons not related by common ownership or control (i.e., non-affiliates) or other unrelated individuals. Third parties can be financial and non-financial companies, or persons other than you and RoverPass.
  • Personal Information: Information (which may include sensitive information) relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of the data controller.

3. Information We Collect

A. Information You Provide to Us

We collect and store information, including personal information, that you make available to us when accessing or using our Platform and services. Examples include when you:

  • Register or update your user account;
  • Search for, reserve, or pay for campground sites;
  • Communicate with us or other users;
  • Participate in surveys, contests, or promotional activities;
  • Link your account to third-party services (e.g., social media accounts).

B. Information We Collect Automatically

We automatically collect information about your use of our Platform, such as:

  • Usage Information: Details of your interactions with the Platform, including search queries, page views, reservations, and other actions.
  • Device Information: Information about the device you use to access our Platform, including hardware model, operating system, and IP address.
  • Location Information: Data about your location, collected through GPS, IP address, and other technologies.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interactions with the Platform. You can manage your cookie preferences through your browser settings.

4. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and improve our services;
  • Facilitate reservations and payments;
  • Communicate with you, including sending promotional messages;
  • Personalize your experience on the Platform;
  • Conduct research and analysis;
  • Ensure the security and integrity of our services;
  • Comply with legal obligations.

5. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party companies and individuals that provide services on our behalf, such as payment processing, data analysis, email delivery, and customer support.
  • Business Partners: Third parties with whom we collaborate to offer products or services, or with whom we have marketing or other relationships.
  • Other Users: When you make a reservation, certain information about you will be shared with the campground owner and other users as necessary to facilitate the booking.
  • Legal Requirements: Authorities or other entities when required by law or to protect our rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Your Rights and Choices

A. Accessing and Updating Your Information

You can access and update your personal information through your account settings. If you need assistance, please contact us at www.help.roverpass.com .

B. Deleting Your Account

You can delete your account by following the instructions at www.help.roverpass.com . Note that we may retain certain information as required by law or for legitimate business purposes.

C. Opting Out of Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails or by updating your account settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, destruction, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8. Third-Party Links

Our Platform may contain links to other websites not owned or controlled by RoverPass. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of every website you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new Privacy Policy on the Platform and updating the "Last Modified" date. Your continued use of the Platform after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at www.help.roverpass.com or:

RoverPass, Inc. 2028 E Ben White Blvd #240-4852 Austin, TX, 78702

 Email: www.help.roverpass.com 

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Summary

This Privacy Policy is designed to protect the personal information of both campground owners and campers. It explains how we collect, use, and share your information, and outlines your rights and choices. Please read the section applicable to your use of RoverPass, whether you are a campground owner or a camper. If you have any questions or need further assistance, feel free to contact us.

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