Last modified: October 28, 2020
PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
IN PARTICULAR, RV PARKS SHOULD UNDERSTAND HOW APPLICABLE LAWS WORK IN THEIR RESPECTIVE CITIES. SOME CITIES HAVE LAWS THAT RESTRICT THEIR ABILITY TO RV PARK PAYING GUESTS FOR SHORT PERIODS. THESE LAWS ARE OFTEN PART OF A CITY'S ZONING OR ADMINISTRATIVE CODES. IN MANY CITIES, RV PARKS MUST REGISTER, GET A PERMIT, OR OBTAIN A LICENSE BEFORE LISTING A PROPERTY OR ACCEPTING GUESTS. CERTAIN TYPES OF SHORT-TERM BOOKINGS MAY BE PROHIBITED ALTOGETHER. LOCAL GOVERNMENTS VARY GREATLY IN HOW THEY ENFORCE THESE LAWS. PENALTIES MAY INCLUDE FINES OR OTHER ENFORCEMENT. RV PARKS SHOULD REVIEW LOCAL LAWS BEFORE LISTING A SPACE ON ROVERPASS.
Roverpass provides an online platform that connects RV Parks who have accommodations to rent with guests seeking to rent such accommodations (collectively, the "Services"), which Services are accessible at www.Roverpass.com and any other websites through which Roverpass makes the Services available (collectively, the "Site") and as applications for mobile, tablet and other smart devices and application program interfaces (collectively, the "Application").
If you are using the Site, Application or Services and you reside in the USA, these Terms of Service are between you and Roverpass, LLC (Roverpass, LLC is hereinafter referred to as "Roverpass", "we", "us", or "our"). Roverpass Payments, LLC (individually and collectively, as appropriate, "Roverpass Payments") handle any and all payments and payouts conducted through or in connection with the Site, Application or Services ("Payment Services"). Payment Services provided by Roverpass Payments are subject to the Payments Terms of Service ("Payments Terms").
"Accommodation" means residential and other properties.
"Roverpass Content" means all Content that Roverpass makes available through the Site, Application, Services, or its related promotional campaigns and official social media channels, including any Content licensed from a third party, but excluding Member Content.
"Booking Request Period" means the time period starting from the time when a booking is requested by a Guest (as determined by Roverpass in its sole discretion), within which a RV Park may decide whether to confirm or reject that booking request, as stated on the Site, Application or Services. Different Booking Request Periods may apply in different places.
"Collective Content" means Member Content and Roverpass Content.
"Content" means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials.
"Guest" means a Member who requests from a RV Park a booking of a Listing via the Site, Application or Services, or a Member who stays at an Accommodation and is not the RV Park for the associated Listing.
"RV Park" means a Member who creates a Listing via the Site, Application and Services.
"Listing" means an Accommodation that is listed by a RV Park as available for rental via the Site, Application, and Services.
"Member" means a person who completes Roverpass's account registration process, including but not limited to RV Parks and Guests, as described under "Account Registration" below.
"Member Content" means all Content that a Member posts, uploads, publishes, submits, transmits, or includes in their Listing, Member profile or Roverpass promotional campaign to be made available through the Site, Application or Services.
"Tax" or "Taxes" mean any sales taxes, value added taxes (VAT), goods and services taxes (GST), transient occupancy taxes, tourist or other visitor taxes, accommodation or lodging taxes, fees (such as convention center fees) that Accommodation providers may be required by law to collect and remit to governmental agencies, and other similar municipal, state, federal and national indirect or other withholding and personal or corporate income taxes.
In addition, certain areas of the Site and Application (and your access to or use of certain aspects of the Services or Collective Content) may have different terms and conditions, standards, guidelines, or policies posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions posted for a specific area of the Site, Application, Services, or Collective Content, the latter terms and conditions will take precedence with respect to your use of or access to that area of the Site, Application, Services, or Collective Content.
If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site, Application or Services. Failure to use the Site, Application or Services in accordance with these Terms may subject you to civil and criminal penalties.
THE SITE, APPLICATION AND SERVICES COMPRISE AN ONLINE PLATFORM THROUGH WHICH RV PARKS MAY CREATE LISTINGS FOR ACCOMMODATIONS AND GUESTS MAY LEARN ABOUT AND BOOK ACCOMMODATIONS DIRECTLY WITH THE RV PARKS. YOU UNDERSTAND AND AGREE THAT ROVERPASS IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN RV PARKS AND GUESTS, NOR IS ROVERPASS A REAL ESTATE BROKER, AGENT OR INSURER. ROVERPASS HAS NO CONTROL OVER THE CONDUCT OF RV PARKS, GUESTS AND OTHER USERS OF THE SITE, APPLICATION AND SERVICES OR ANY ACCOMMODATIONS, AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW.
IF YOU CHOOSE TO CREATE A LISTING ON ROVERPASS, YOU UNDERSTAND AND AGREE THAT YOUR RELATIONSHIP WITH ROVERPASS IS LIMITED TO BEING A MEMBER AND AN INDEPENDENT, THIRD-PARTY CONTRACTOR, AND NOT AN EMPLOYEE, AGENT, JOINT VENTURER OR PARTNER OF ROVERPASS FOR ANY REASON, AND YOU ACT EXCLUSIVELY ON YOUR OWN BEHALF AND FOR YOUR OWN BENEFIT, AND NOT ON BEHALF OF OR FOR THE BENEFIT OF ROVERPASS. ROVERPASS DOES NOT CONTROL, AND HAS NO RIGHT TO CONTROL, YOUR LISTING, YOUR OFFLINE ACTIVITIES ASSOCIATED WITH YOUR LISTING, OR ANY OTHER MATTERS RELATED TO ANY LISTING, THAT YOU PROVIDE. AS A MEMBER YOU AGREE NOT TO DO ANYTHING TO CREATE A FALSE IMPRESSION THAT YOU ARE ENDORSED BY, PARTNERING WITH, OR ACTING ON BEHALF OF OR FORTHE BENEFIT OF ROVERPASS, INCLUDING BY INAPPROPRIATELY USING ANY ROVERPASS INTELLECTUAL PROPERTY.
YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SITE, APPLICATION OR SERVICES OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE SITE, VIA THE APPLICATION OR THROUGH THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND RECEIVE OUR SERVICES (INCLUDING, WHERE APPLICABLE, PROGRAMS SUCH AS THE RV PARK PROTECTION INSURANCE PROGRAM, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE AND APPLICATION. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE, APPLICATION, SERVICES, OR COLLECTIVE CONTENT. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, "you" and "your" will refer and apply to that company or other legal entity.
Roverpass reserves the right, at its sole discretion, to modify the Site, Application or Services or to modify these Terms, including the Service Fees, at any time and without prior notice. If we modify these Terms, we will either post the modification on the Site or via the Application or otherwise provide you with notice of the modification. We will also update the "Last Updated" date at the top of these Terms. By continuing to access or use the Site, Application or Services after we have posted a modification on the Site or via the Application or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services.
The Site, Application and Services are intended solely for persons who are 18 or older. Any access to or use of the Site, Application or Services by anyone under 18 is expressly prohibited. By accessing or using the Site, Application or Services you represent and warrant that you are 18 or older. For users in the United States, Roverpass may, to the extent permitted by applicable laws and if we have sufficient information to identify a user, obtain reports from public records of criminal convictions or sex offender registrations of the user. For users outside the United States, we may, to the extent permitted by applicable laws and if we have sufficient information to identify a user, obtain the local version of background or registered sex offender checks in our sole discretion. You agree and authorize us to use your personal information, such as your full name and date of birth, to obtain such reports, including from Roverpass's vendors.
The Site, Application and Services can be used to facilitate the listing and booking of Accommodations. Such Accommodations are included in Listings on the Site, Application and Services by RV Parks. You may view Listings as an unregistered visitor to the Site, Application and Services; however, if you wish to book an Accommodation or create a Listing, you must first register to create a Roverpass Account (defined below).
As stated above, Roverpass makes available an online platform or marketplace with related technology for Guests and RV Parks to meet online and arrange for bookings of Accommodations directly with each other. Roverpass is not an owner or operator of properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations, nor is it a provider of properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations and Roverpass does not own, sell, resell, furnish, provide, rent, re-rent, manage and/or control properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations or transportation or travel services. Unless explicitly specified otherwise in the Roverpass platform, Roverpass's responsibilities are limited to facilitating the availability of the Site, Application and Services.
PLEASE NOTE THAT, AS STATED ABOVE, THE SITE, APPLICATION AND SERVICES ARE INTENDED TO BE USED TO FACILITATE RV PARKS AND GUESTS CONNECTING AND BOOKING ACCOMMODATIONS DIRECTLY WITH EACH OTHER. ROVERPASS CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS AND THE CONDITION, LEGALITY OR SUITABILITY OF ANY ACCOMMODATIONS. ROVERPASS IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL LISTINGS AND ACCOMMODATIONS. ACCORDINGLY, ANY BOOKINGS WILL BE MADE OR ACCEPTED AT THE MEMBER'S OWN RISK.
In order to access certain features of the Site and Application, and to book an Accommodation or create a Listing, you must register to create an account ("Roverpass Account") and become a Member. You may register to join the Services directly via the Site or Application or as described in this section.
You can also register to join by logging into your account with certain third-party social networking sites ("SNS") (including, but not limited to, Facebook; each such account, a "Third-Party Account"), via our Site or Application, as described below. As part of the functionality of the Site, Application and Services, you may link your Roverpass Account with Third-Party Accounts, by either: (i) providing your Third-Party Account login information to Roverpass through the Site, Services or Application; or (ii) allowing Roverpass to access your Third-Party Account, as permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent that you are entitled to disclose your Third-Party Account login information to Roverpass and/or grant Roverpass access to your Third-Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating Roverpass to pay any fees or making Roverpass subject to any usage limitations imposed by such third-party service providers. By granting Roverpass access to any Third-Party Accounts, you understand that Roverpass will access, make available and store (if applicable) any Content that you have provided to and stored in your Third-Party Account ("SNS Content") so that it is available on and through the Site, Services and Application via your Roverpass Account and Roverpass Account profile page. Unless otherwise specified in these Terms, all SNS Content, if any, will be considered to be Member Content for all purposes of these Terms. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts will be available on and through your Roverpass Account on the Site, Services and Application. Please note that if a Third-Party Account or associated service becomes unavailable or Roverpass's access to such Third-Party Account is terminated by the third-party service provider, then SNS Content will no longer be available on and through the Site, Services and Application. You have the ability to disable the connection between your Roverpass Account and your Third-Party Accounts, at any time, by accessing the "Settings" section of the Site and Application. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. Roverpass makes no effort to review any SNS Content for any purpose, including but not limited to for accuracy, legality or non-infringement and Roverpass is not responsible for any SNS Content.
Your Roverpass Account and your Roverpass Account profile page will be created for your use of the Site and Application based upon the personal information you provide to us or that we obtain via an SNS as described above. You may not have more than one (1) active Roverpass Account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. Roverpass reserves the right to suspend or terminate your Roverpass Account and your access to the Site, Application and Services if you create more than one (1) Roverpass Account, or if any information provided during the registration process or thereafter proves to be inaccurate, fraudulent, not current, incomplete, or otherwise in violation of these Terms of Service.
You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Roverpass Account, whether or not you have authorized such activities or actions. You will immediately notify Roverpass of any unauthorized use of your Roverpass Account.
As a Member, you may create Listings. To create a Listing, you will be asked a variety of questions about the Accommodation to be listed, including, but not limited to, the location, capacity, size, features, and availability of the Accommodation and pricing and related rules and financial terms. In order to be featured in Listings via the Site, Application and Services, all Accommodations must have valid physical addresses. Listings will be made publicly available via the Site, Application and Services. You understand and agree that the placement or ranking of Listings in search results may depend on a variety of factors, including, but not limited to, Guest and RV Park preferences, ratings and/or ease of booking.
Other Members will be able to book your Accommodation via the Site, Application and Services based upon the information provided in your Listing, your Guest requirements, and Guests' search parameters and preferences. You understand and agree that once a Guest requests a booking of your Accommodation, you may not request the Guest to pay a higher price than in the booking request.
You acknowledge and agree that you alone are responsible for any and all Listings and Member Content you post. Accordingly, you represent and warrant that any Listing you post and the booking of, or a Guest's stay at, an Accommodation in a Listing you post (i) will not breach any agreements you have entered into with any third parties, such as homeowners association, condominium, lease or rental agreements, and (ii) will (a) be in compliance with all applicable laws (such as zoning laws and laws governing rentals of residential and other properties), Tax requirements, Intellectual Property laws, and rules and regulations that may apply to any Accommodation included in a Listing you post (including having all required permits, licenses and registrations), and (b) not conflict with the rights of third parties. Please note that Roverpass assumes no responsibility for a RV Park's compliance with any agreements with or duties to third parties, applicable laws, rules and regulations. Roverpass reserves the right, at any time and without prior notice, to remove or disable access to any Listing for any reason, including Listings that Roverpass, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms or Roverpass's then-current Policies and Community Guidelines or Standards, Trademark & Branding Guidelines, or otherwise harmful to the Site, Application or Services.
If you are an RV Park, you understand and agree that Roverpass does not act as an insurer or as your contracting agent. If a Guest requests a booking of your Accommodation and stays at your Accommodation, any agreement you enter into with such Guest is between you and the Guest and Roverpass is not a party to it.
When you create a Listing, you may also choose to include certain requirements which must be met by the Members who are eligible to request a booking of your Accommodation, such as requiring Members to have a profile picture or verified phone number, in order to book your Accommodation. Any Member wishing to book Accommodations included in Listings with such requirements must meet these requirements. More information on how to set such requirements is available via the "RV Parking" section of the Site, Application and Services.
If you are an RV Park, Roverpass makes certain tools available to you to help you to make informed decisions about which Members you choose to confirm or preapprove for booking for your Accommodation. You acknowledge and agree that, as an RV Park, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who reside at or are otherwise present at the Accommodation at your request or invitation, excluding the Guest (and the individuals the Guest invites to the Accommodation, if applicable.)
Roverpass recommends that RV Parks obtain appropriate insurance for their Accommodations. Please review any insurance policy that you may have for your Accommodation carefully, and in particular please make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Guests (and the individuals the Guest invites to the Accommodation, if applicable) while at your Accommodation.
Roverpass may offer RV Parks the option of having photographers take photographs of their Accommodations. If you as an RV Park choose to have photographer do this, Roverpass shall own all copyrights in photographs taken but these photographs will be made available to you to include in your Listing with a watermark or tag bearing the words "Roverpass.com Verified Photo" or similar wording ("Verified Images"). You agree that you alone are responsible for ensuring that your Listing is accurately represented in the Verified Images. You alone are responsible for using the Verified Images for your Listing and you warrant that you will cease to use the Verified Images or any other images if such images cease to accurately represent your Listing or if you cease to be a RV Park for the Listing featured. You warrant that: you either are the sole and exclusive owner of all Verified Images, or you have all rights, licenses, consents, and releases necessary to grant Roverpass the rights to Verified Images to accurately represent your Listing. All images, materials and content created by these photographers, including Verified Images, constitute Roverpass Content, regardless of whether you include them in your Listing and you agree not to use them except in your Listing without prior authorization from Roverpass. If your Roverpass Account is terminated or suspended for any reason, you shall not use Verified Images in any way. You agree that Roverpass retains its right to and may use the Verified Images for advertising, marketing, commercial and other business purposes in any media or platform, whether in relation to your Listing or otherwise, without further notice or compensation.
Roverpass does not endorse any Member, Listing or Accommodation. You understand that Verified Images are intended only to indicate a photographic representation of the Accommodation at the time the photograph was taken. Verified Images are therefore not an endorsement by Roverpass of any Member, Listing or Accommodation.
Members are required by these Terms to provide accurate information. Although Roverpass may, for transparency or fraud prevention or detection purposes, directly or through third parties, ask you to provide a form of government identification, your date of birth, and other information, or undertake additional checks and processes designed to help verify or check the identities or backgrounds of Members and/or screen Member information against third party databases or other sources, we do not make any representations about, confirm, or endorse any Member or the Member's purported identity or background.
By registering for a Roverpass Account, you agree that Roverpass may, but is not obligated to, request a consumer report on you from a Consumer Reporting Agency. If we do request a consumer report, we'll request and use it in compliance with applicable law, including the Fair Credit Reporting Act. Any references in the Site, Application or Services to a Member being "verified" or "connected" (or similar language) only indicate that the Member has completed a relevant verification or identification process, and does not represent anything else. Any such description is not an endorsement, certification or guarantee by Roverpass about any Member, including of the Member's identity and whether the Member is trustworthy, safe or suitable. Instead, any such description is intended to be useful information for you to evaluate when you make your own decisions about the identity and suitability of others whom you contact or interact with via the Site, Application and Services. We therefore recommend that you always exercise due diligence and care when deciding whether to stay with a RV Park or to accept or preapprove a booking request from a Guest, or to have any other interaction with any other Member. Except as provided in the Roverpass RV Park Guarantee Terms and Conditions ("Roverpass RV Park Guarantee"), which is an agreement between Roverpass and RV Parks, we are not responsible for any damage or harm resulting from your interactions with other Members.
By using the Site, Application or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm. You agree not to attempt to impose liability on or seek any legal remedy from Roverpass with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Members on the Site and Services regarding any bookings or Listings made by you. This limitation shall not apply to any claim by a RV Park against Roverpass regarding the remittance of payments received from a Guest by Roverpass on behalf of a RV Park, which instead shall be subject to the limitations described in the section below entitled "Limitation of Liability".
A. Key definitions
"Accommodation Fees" means the amounts that are due and payable by a Guest in exchange for that Guest's stay in an Accommodation. The RV Park alone, and not Roverpass, is responsible for the Accommodation Fees for his or her Listing. The RV Park may in his or her sole discretion decide to include in these amounts (i) a cleaning fee or any other fee permitted on the Roverpass platform, or (ii) Taxes that the RV Park determines that he or she has to collect.
"Guest Fees" means the fee that Roverpass charges a Guest for the use of the Services, which is calculated as a percentage of the applicable Accommodation Fees. The Guest Fees will be displayed to the Guest when the Guest is asked whether to send a booking request to a RV Park.
"RV Park Fees" means the fee that Roverpass charges a RV Park for the use of the Services, which is calculated as a percentage of the applicable Accommodation Fees. The RV Park Fees will be displayed to the RV Park when the RV Park is asked whether to confirm or reject a booking request from a prospective Guest.
"Payment Method" means a payment method that you have added to your Roverpass Account, such as a credit card, debit card or PayPal.
"Service Fees" means collectively the Guest Fees and the RV Park Fees.
"Total Fees" means collectively the Accommodation Fees and the Guest Fees plus any Taxes.
B. Bookings and Financial Terms for RV Parks
If you are an RV Park and a booking is requested for your Accommodation via the Site, Application or Services, you will be required to either preapprove, confirm or reject the booking request within the Booking Request Period, otherwise the booking request will automatically expire. When a booking is requested via the Site, Application or Services, we will share with you (i) the first and last name of the Guest who has requested the booking, (ii) a link to the Guest's Roverpass Account profile page, (iii) if the Guest and RV Park have both connected their Roverpass accounts to SNS and have not turned off sharing of social connections, the names of any shared connections on such SNS, and (iv) an indication of whether or not the Guest has provided other information to Roverpass, such as a verified email address, connection to SNSs, or a government ID. If you are unable to confirm or decide to reject a booking request within the Booking Request Period, any amounts collected by Roverpass (via Roverpass Payments) for the requested booking will be refunded to the applicable Guest. When you confirm a booking requested by a Guest, Roverpass will send you an email, text message or message via the Application confirming such booking, depending on the selections you make via the Site, Application and Services.
Roverpass Payments will collect the Total Fees from Guests at the time of the booking request or upon the RV Park's confirmation and will initiate payment of the Accommodation Fees (less applicable fees and taxes) to the RV Park in most cases within 24 hours of the scheduled check-in time of the Guest at the applicable Accommodation (except to the extent that a refund is due to the Guest) and as further described in the Payments Terms.
Each RV Park agrees that Roverpass may, in accordance with the cancellation policy selected by the RV Park and reflected in the relevant Listing, (i) permit the Guest to cancel the booking and (ii) refund (via Roverpass Payments) to the Guest that portion of the Accommodation Fees specified in the applicable cancellation policy.
C. Bookings and Financial Terms for Guests
The RV Parks, not Roverpass, are solely responsible for honoring any confirmed bookings and making available any Accommodations reserved through the Site, Application and Services. If you, as a Guest, choose to enter into a transaction with a RV Park for the booking of an Accommodation, you agree and understand that you will be required to enter into an agreement with the RV Park and you agree to accept any terms, conditions, rules and restrictions associated with such Accommodation imposed by the RV Park. You acknowledge and agree that you, and not Roverpass, will be responsible for performing the obligations of any such agreements, that Roverpass is not a party to such agreements, and that, with the exception of Roverpass Payments' obligations pursuant to the Payments Terms, Roverpass (inclusive of all subsidiaries) disclaims all liability arising from or related to any such agreements. The Total Fees payable will be displayed to a Guest before the Guest sends a booking request to a RV Park. As noted above, the RV Park is required to either preapprove, confirm or reject the booking request within the Booking Request Period; otherwise, the requested booking will be automatically cancelled. Upon receipt of your booking request, Roverpass Payments may initiate a pre-authorization and/or charge a nominal amount to your Payment Method pursuant to the Payments Terms. If a requested booking is cancelled (i.e. not confirmed by the applicable RV Park), any amounts collected by Roverpass Payments will be refunded to such Guest, depending on the selections the Guest makes via the Site and Application, and any pre-authorization of such Guest's Payment Method will be released, if applicable.
You as a Guest agree to pay the Total Fees for any booking requested, and in most cases confirmed, in connection with your Roverpass Account. Roverpass Payments will collect the Total Fees pursuant to thePayments Terms.
Once your confirmed booking transaction is complete you will receive a confirmation email summarizing your confirmed booking.
D. Service Fees and Other Fees
In consideration for the use of Roverpass's online marketplace and platform, Roverpass charges Service Fees. Roverpass Payments collects these Service Fees pursuant to the Payments Terms, and, where applicable, may also collect Taxes (such as VAT in Europe) in respect of the RV Park Fees and Guest Fees. Roverpass Payments deducts the RV Park Fees from the Accommodation Fees before remitting the balance to the RV Park as described in the Payments Terms. Guest Fees are, as noted above, included in the Total Fees.
More information on any such costs or deductions will be available via the Site and Application. More information on Services Fees can be found at www.Roverpass.com/help. Except as otherwise provided herein, Service Fees are non-refundable.
E. General Booking and Financial Terms
Cancellations and Refunds
If, as a Guest, you wish to cancel a confirmed booking made via the Site, Application and Services, either prior to or after arriving at the Accommodation, the cancellation policy of the RV Park contained in the applicable Listing will apply to such cancellation. Our ability to refund the Accommodation Fees and other amounts charged to you will depend upon the terms of the applicable cancellation policy. Details regarding refunds and cancellation policies are available via the Site and Application. The Guest Fee is non-refundable regardless of the cancellation policy selected by the RV Park. Roverpass Payments will initiate any refunds due pursuant to the Payments Terms.
If a RV Park cancels a confirmed booking made via the Site, Services, and Application, (i) Roverpass Payments will refund the Total Fees for such booking to the applicable Guest pursuant to the Payments Terms and (ii) the Guest will receive an email or other communication from Roverpass containing alternative Listings and other related information. If the Guest requests a booking from one of the alternative Listings and the RV Park associated with such alternative Listing confirms the Guest's requested booking, then the Guest agrees to pay Roverpass the Total Fees relating to the confirmed booking for the Accommodation in the alternative Listing, in accordance with these Terms. If a RV Park cancelled a confirmed booking and you, as a Guest, have not received an email or other communication from Roverpass, please contact Roverpass.
If, as an RV Park, you cancel a confirmed booking, you agree that Roverpass may apply penalties or consequences to you or your Listing, including (i) publishing an automated review on your Listing indicating that a booking was cancelled, (ii) keeping the calendar for your Listing unavailable or blocked for the dates of the cancelled booking, or (iii) imposing a cancellation fee. You will be notified of the situations in which a cancellation fee applies before you decide to cancel.
In certain circumstances, Roverpass may decide, in its sole discretion, that it is necessary or desirable to cancel a confirmed booking made via the Site, Application and Services. This may be for reasons set forth in Roverpass's Extenuating Circumstances policy or for any other reason. Roverpass may also determine, in its sole discretion, to refund to the Guest part or all of the amounts charged to the Guest in accordance with the Guest Refund Policy. You agree that Roverpass and the relevant Guest or RV Park will not have any liability for such cancellations or refunds.
Roverpass may, in its sole discretion, round up or round down amounts that are payable from or to Guests or RV Parks to the nearest whole functional base unit in which the currency is denominated (e.g. to the nearest dollar, euro or other supported currency); for example, Roverpass will round up an amount of $101.50 to $102.00, and $101.49 to $101.00.
Some currencies are denominated in large numbers. In those cases, Roverpass may determine the functional base unit in which those currencies are denominated to be 10, 100 or 1,000 of the currency; the corresponding examples for such currencies would be for Roverpass to round up an amount of 1,045 up to 1,050 and 1,044 down to 1,040, or 35,450 up to 35,500 and 35,449 down to 35,400, or 837,500 up to 838,000 and 837,499 down to 837,000.
Some RV Parks may pledge to donate a portion of the funds they receive from confirmed bookings made via the Site, Application and Services to a particular cause or charity. We do not take any responsibility or liability for whether the RV Park does in fact make the donation he or she pledged to make. In such cases, the RV Park in question is responsible for his or her own compliance with all laws and regulations applicable to such pledges and/or fund-raising.
You as a Guest or RV Park are responsible for any modifications to a booking that you direct Roverpass Customer Service to make ("Booking Modifications"), and you agree to pay any Accommodation Fees, Guest Fees, RV Parks Fees, Services Fees, and/or Taxes associated with such Booking Modifications.
Tax regulations may require us to collect appropriate tax information from our RV Parks, or to withhold taxes from payouts to RV Parks, or both. For instance, IRS regulations stipulate that we must collect an IRS Form W--9 from certain US RV Parks, and an appropriate IRS Form W--8 (e.g. Form W--8BEN) from non-US RV Parks with at least one Listing in the US. You as a RV Park are solely responsible for keeping the information in your tax forms current, complete and accurate. If you as a RV Park fail to provide us with documentation that we determine to be sufficient to alleviate our obligation (if any) to withhold taxes from payments to you (e.g. where you are a US RV Park and you fail to provide us with a completed IRS Form W--9), we reserve the right in our sole discretion to freeze all payouts to you until resolution, to withhold such amounts as required by law, or to do both.
You as a RV Park understand and agree that you are solely responsible for determining (i) your applicable Tax reporting requirements, and (ii) the Taxes that should be included, and for including Taxes to be collected or obligations relating to applicable Taxes in Listings. You are also solely responsible for remitting to the relevant authority any Taxes included or received by you. Roverpass cannot and does not offer Tax-related advice to any Members.
Where applicable, or based upon request from a RV Park, Roverpass may issue a valid VAT invoice to such RV Park.
You understand and acknowledge that appropriate governmental agencies, departments or authorities (the "Tax Authority") where your Accommodation is located may require Taxes to be collected from Guests or RV Parks on the amount paid for the right to use and/or occupancy of accommodations, and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these taxes may be required to be collected and remitted as a percentage of the rent or Accommodation Fees set by RV Parks, a set amount per day, or other variations, and are sometimes called "occupancy taxes," "hotel taxes," "lodging taxes," "transient taxes," "sales and use taxes," "value added taxes," "room taxes" or "tourist taxes" (hereafter, "Occupancy Taxes").
A. Occupancy Tax Collection and Remittance
In certain jurisdictions, Roverpass may decide in its sole discretion to facilitate collection and remittance of Occupancy Taxes from or on behalf of Guests or RV Parks, in accordance with your directions in these Terms ("Collection and Remittance") if such tax jurisdiction asserts Roverpass or RV Parks have a tax collection and remittance obligation. In any jurisdiction in which we decide to facilitate direct Collection and Remittance, whether you are a Guest or RV Park, in lieu of the RV Park collecting Occupancy taxes from Guests and remitting to the Tax Authority, you hereby instruct and authorize Roverpass (via Roverpass Payments) to collect Occupancy Taxes from Guests on the RV Park's behalf at the time Accommodation Fees are collected, and to remit such Occupancy Taxes to the Tax Authority. When Roverpass facilitates Collection and Remittance of Occupancy Taxes in a jurisdiction for the first time, Roverpass will provide notice to existing RV Parks with Listings for Accommodations in such jurisdictions. When a new Listing is created in a jurisdiction where Roverpass facilitates Collection and Remittance of Occupancy Taxes, the RV Park will be notified in the Listing creation flow.
The amount of Occupancy Taxes, if any, collected and remitted by Roverpass will be visible to and separately stated to both Guests and RV Parks on their respective transaction documents. Where Roverpass is directly facilitating Collection and Remittance, Guests and RV Parks agree that RV Parks are not permitted to attempt collection, or collect any Occupancy Taxes relating to their Accommodations on Roverpass in that such jurisdiction. You expressly agree to release, defend, indemnify, and hold Roverpass and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, debts, obligations, and expenses, including, without limitation, reasonable legal and/or accounting fees, arising out of or in any way related to Occupancy Taxes, including, without limitation, the applicability of, calculation, collection or remittance of Occupancy Taxes in any amount or at all as to your transactions or Accommodations. For any jurisdiction in which we facilitate Collection and Remittance, RV Parks and Guests expressly grant us permission, without further notice, to store, transfer and disclose data and other information relating to them or to their transactions, bookings, Accommodations and Occupancy Taxes, including, but not limited to, personally identifiable information such as RV Park or Guest's name, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes collected from Guests or allegedly due, contact information and similar information, to the relevant Tax Authority.
B. Opt-in to RV Park Remittance of Taxes
In other jurisdictions, Roverpass may decide in its sole discretion to facilitate Occupancy Tax collection on behalf of RV Parks and Guests in accordance with a RV Park's direction to opt in to a specific Occupancy Tax line item in the booking process, in which the RV Park directs that Occupancy Taxes from Guests be sent directly to the RV Park so that the RV Park will remit such taxes directly to Tax Authority ("Opt-in for RV Park Remittance"). In any jurisdiction in which we decide to facilitate Collection by Opt-in for RV Park Remittance, whether you are a Guest or RV Park, you hereby instruct and authorize Roverpass (via Roverpass Payments) to send Occupancy Taxes received from Guests at the time Accommodation Fees are collected to the RV Park who is obligated to send such taxes to the Tax Authority directly. If Roverpass offers and a RV Park selects Opt-in for RV Park Remittance in any jurisdiction, RV Parks and Guests remain solely responsible and liable for the payment and remittance of any and all taxes that may apply to Accommodations; you agree and understand that Roverpass is not responsible for, and will not send any such Occupancy Taxes to the Tax Authority under Opt-in to RV Park Remittance of Taxes. You hereby agree that through third party payment processors, Roverpass is merely processing Your election and direction to have Occupancy Taxes from Guests sent directly to the RV Park for remittance by the RV Park to the Tax Authority, and that You will remit all amounts collected from Guests as Occupancy Taxes to such Tax Authority. You expressly agree to release, defend, indemnify, and hold Roverpass and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, debts, obligations, and expenses, including, without limitation, reasonable legal and/or accounting fees, arising out of or in any way related to Occupancy Taxes, including, without limitation, the applicability of, calculation of, collection of Occupancy Taxes in any amount or at all as to your transactions or Accommodations. For any jurisdiction in which we facilitate Opt-in for RV Park Remittance, RV Parks and Guests expressly grant us permission, without further notice, to store, transfer and disclose data and other information relating to them or to their transactions, bookings, Accommodations and Occupancy Taxes, including, but not limited to, personally identifiable information such as RV Park or Guest''s name, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received by RV Parks from Guests, or allegedly due, contact information and similar information, to the relevant Tax Authority.
C. Miscellaneous Occupancy Tax Provisions
Whether you are a Guest or RV Park, you agree that any claim or cause of action relating to Roverpass's facilitation of Opt-in for RV Park Remittance or Collection and Remittance of Occupancy Taxes shall not extend to any supplier or vendor that may be used by Roverpass in connection with facilitation of Opt-in Remittance or Collection and Remittance of Occupancy Taxes, if any. Guests and RV Parks agree that we may seek additional amounts from You in the event that the Taxes collected and/or remitted are insufficient to fully discharge your obligations to the Tax Authority, and agree that your sole remedy for Occupancy Taxes collected is a refund of Occupancy Taxes collected by Roverpass from the applicable Tax Authority in accordance with applicable procedures set by that Tax Authority.
In any jurisdiction in which we have not provided notice of, or are not facilitating (or are no longer facilitating) the collection or remittance of Occupancy Taxes by Collection and Remittance, Opt-in for RV Park Remittance or any other means or method, in your jurisdiction, RV Parks and Guests remain solely responsible and liable for the collection and/or remittance of any and all Occupancy Taxes that may apply to Accommodations.
RV Parks and Guests acknowledge and agree that in some jurisdictions, Roverpass may decide not to facilitate collection or remittance of Occupancy Taxes or may not be able to facilitate the collection and/or remittance of Occupancy Taxes, and nothing contained in these Terms of Service is a representation or guarantee that Roverpass will facilitate collection and/or remittance of Occupancy Tax anywhere at all, including in any specific jurisdiction, or that Roverpass will continue to facilitate any collection or remittance of Occupancy Tax in any specific jurisdiction in which it may have been offered. Roverpass reserves the right, in its sole determination, to cease any facilitation of any collection and remittance of Occupancy Tax (regardless of method used or to be used in the future) for any reason or no reason at all, provided that it will give RV Parks reasonable notice in any jurisdiction in which Roverpass determines to cease any such facilitation.
Roverpass's online platform facilitates bookings between Guests and RV Parks who may prefer to pay in a currency different from their destination currency, which may require foreign currency conversions to accommodate these differing currency preferences. Although the Roverpass platform allows users to view the price of Listings in a number of currencies, the currencies available for users to make and receive payments may be limited, and may not include the default currency in any given geographic location.
Details regarding currency conversion, including any associated fees, are detailed in the Payments Terms.
As a Guest, you are responsible for leaving the Accommodation in the condition it was in when you arrived. You acknowledge and agree that, as a Guest, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Accommodation. In the event that a RV Park claims otherwise and provides evidence of damage ("Damage Claim"), including but not limited to photographs, you agree to pay the cost of replacing the damaged items with equivalent items.
RV Parks may choose to include security deposits in their Listings ("Security Deposits"). Each Listing will describe whether a Security Deposit is required for the applicable Accommodation. Roverpass will use commercially reasonable efforts to address RV Parks' requests and claims related to Security Deposits, but Roverpass is not responsible for administering or accepting any Damage Claims by RV Parks related to Security Deposits, and disclaims any and all liability in this regard.
If a RV Park makes a Damage Claim for a confirmed booking of an Accommodation, you as a Guest will be notified of any Damage Claim and given forty-eight (48) hours to respond. Thereafter, Roverpass (via Roverpass Payments) will collect any such costs from you and/or against the Security Deposit in accordance with the Payments Terms. Roverpass also reserves the right to otherwise collect payment from you and pursue any avenues available to Roverpass in this regard in situations in which you have been determined, in Roverpass's sole discretion, to have damaged any Accommodation, including, but not limited to, in relation to any payment requests made by RV Parks under the Roverpass RV Park Guarantee, and in relation to any payments made by Roverpass (or Roverpass Payments) to RV Parks.
Both Guests and RV Parks agree to cooperate with and assist Roverpass in good faith, and to provide Roverpass with such information and take such actions as may be reasonably requested by Roverpass, in connection with any Damage Claims or other complaints or claims made by Members relating to Accommodations or any personal or other property located at an Accommodation (including, without limitation, payment requests made under the Roverpass RV Park Guarantee) or with respect to any investigation undertaken by Roverpass or a representative of Roverpass regarding use or abuse of the Site, Application or the Services. If you are a Guest, upon Roverpass's reasonable request, and to the extent you are reasonably able to do so, you agree to participate in mediation or similar resolution process with a RV Park, at no cost to you, which process will be conducted by Roverpass or a third party selected by Roverpass or its insurer, with respect to losses for which the RV Park is requesting payment from Roverpass under the Roverpass RV Park Guarantee.
If you are a Guest, you understand and agree that Roverpass may make a claim under your homeowner's, renter's or other insurance policy related to any damage or loss that you may have caused or been responsible for or to an Accommodation or any personal or other property located at an Accommodation (including without limitation amounts paid by Roverpass under the Roverpass RV Park Guarantee). You agree to cooperate with and assist Roverpass in good faith, and to provide Roverpass with such information as may be reasonably requested by Roverpass, in order to make a claim under your homeowner's, renter's or other insurance policy, including, but not limited to, executing documents and taking such further acts as Roverpass may reasonably request to assist Roverpass in accomplishing the foregoing Security Deposits, if required by a RV Park, may be applied to any fees due from a Guest overstaying at a Listing without the RV Park's consent.
Guests agree that a confirmed booking is merely a license granted by the RV Park to the Guest to enter and use the Listing for the limited duration of the confirmed booking and in accordance with the Guest's agreement with the RV Park. Guests further agree to leave the Accommodation no later than the checkout time that the RV Park specifies in the Listing or such other time as mutually agreed upon between the RV Park and Guest. If a Guest stays past the agreed upon checkout time without the RV Park's consent, they no longer have a license to stay in the Listing and the RV Park is entitled to make the Guest leave. In addition, Guests agree that the RV Park can charge the Guest, for each 24 hour period that the Guest stays over the agreed period without the RV Park's consent, an additional nightly fee of two times the average nightly Accommodation Fee originally paid by the Guest to cover the inconvenience suffered by the RV Park, plus all applicable Service Fees, Taxes, and any legal expenses incurred by the RV Park to make the Guest leave (collectively, "Additional Sums"). Roverpass Payments will collect Additional Sums from Guests pursuant to the Payments Terms.
You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Site, Application, Services and Collective Content. In connection with your use of the Site, Application, Services and Collective Content, you may not and you agree that you will not:
● violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and Tax regulations;
● use manual or automated software, devices, scripts, robots, backdoors or other means or processes to access, "scrape," "crawl" or "spider" any web pages or other services contained in the Site, Application, Services or Collective Content;
● use the Site, Application, Services or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies Roverpass endorsement, partnership or otherwise misleads others as to your affiliation with Roverpass;
● dilute, tarnish or otherwise harm the Roverpass brand in any way, including through unauthorized use of Collective Content, registering and/or using Roverpass or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Roverpass domains, trademarks, taglines, promotional campaigns or Collective Content
● copy, store or otherwise access or use any information contained on the Site, Application, Services or Collective Content for purposes not expressly permitted by these Terms;
● infringe the rights of Roverpass or the rights of any other person or entity, including without limitation, their intellectual property, privacy, publicity or contractual right
● interfere with or damage our Site, Application or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, backdoors, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;
● use our Site, Application or Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers;
● use our Site, Application, Services or Collective Content in connection with the distribution of unsolicited commercial email ("Spam") or advertisements unrelated to lodging in a private residence;
● "stalk" or harass any other user of our Site, Application, Services or Collective Content, or collect or store any personally identifiable information about any other user other than for purposes of transacting as a Roverpass Guest or RV Park;
● offer, as an RV Park, any Accommodation that you do not yourself own or have permission to rent as a residential or other property (without limiting the foregoing, you will not list Accommodations as an RV Park if you are serving in the capacity of a rental agent or listing agent for a third party);
● offer, as an RV Park, any Accommodation that may not be rented or subleased pursuant to the terms and conditions of an agreement with a third party, including, but not limited to, a property rental agreement;
● register for more than one Roverpass Account or register for a Roverpass Account on behalf of an individual other than yourself;
● unless Roverpass explicitly permits otherwise, request or book a stay at any Accommodation if you will not actually be staying at the Accommodation yourself;
● contact another Member for any purpose other than asking a question related to a Booking, Accommodation, Listing, or the Member's use of the Site, Application and Services;
● recruit or otherwise solicit any RV Park or other Member to join third-party services or websites that are competitive to Roverpass, without Roverpass's prior written approval;
● recruit or otherwise solicit any Member to join third-party services, applications or websites, without our prior written approval;
● impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;
● use automated scripts to collect information from or otherwise interact with the Site, Application, Services or Collective Content;
● use the Site, Application, Services or Collective Content to find a RV Park or Guest and then complete a booking of an Accommodation independent of the Site, Application or Services, in order to circumvent the obligation to pay any Service Fees related to Roverpass's provision of the Services or for any other reasons;
● as a RV Park, submit any Listing with false or misleading information, including price information, or submit any Listing with a price that you do not intend to honor;
● violate these Terms or Roverpass's then-current Policies and Community Guidelines or Standards;
● engage in disruptive, circumventive, abusive or harassing behavior in any area or aspect of our Platform, Application, or Services;
● post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances;
● systematically retrieve data or other content from our Site, Application or Services to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;
● use, display, mirror or frame the Site, Application, Services or Collective Content, or any individual element within the Site, Application, Services or Collective Content, Roverpass's name, any Roverpass trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Site, Application or Services, without Roverpass's express written consent;
● access, tamper with, or use non-public areas of the Site, Application or Services, Roverpass's computer systems, or the technical delivery systems of Roverpass's providers;
● attempt to probe, scan, or test the vulnerability of any Roverpass system or network or breach any security or authentication measures;
● avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Roverpass or any of Roverpass's providers or any other third party (including another user) to protect the Site, Services, Application or Collective Content;
● forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Site, Services, Application or Collective Content to send altered, deceptive or false source-identifying information;
● attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site, Services, Application or Collective Content;
● advocate, encourage, or assist any third party in doing any of the foregoing; or
● accept or make a payment for Accommodation Fees outside Roverpass Payments. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold Roverpass harmless from any liability for such payment.
Roverpass has the right to investigate and prosecute violations of any of the above to the fullest extent of the law. In addition, and as set in these Terms, Roverpass may take a range of actions against you, including but not limited to deactivating or canceling your Listing(s) or Roverpass Account, for a violation of this Section or these Terms.
Roverpass may access, preserve and disclose any of your information if we are required to do so by law, or if we believe in good faith that it is reasonably necessary to (i) respond to claims asserted against Roverpass or to comply with legal process (for example, subpoenas or warrants), (ii) enforce or administer our agreements with users, such as these Terms and the Roverpass RV Park Guarantee, (iii) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes, or (iv) protect the rights, property or safety of Roverpass, its users, or members of the public. You acknowledge that Roverpass has no obligation to monitor your access to or use of the Site, Application, Services or Collective Content or to review or edit any Member Content, but has the right to do so for the purpose of operating and improving the Site, Application and Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with these Terms, to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body, to respond to content that it determines is otherwise objectionable or as set forth in these Terms. Roverpass reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that Roverpass, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site, Application or Services.
If you stay with or RV Park anyone who you feel is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behavior, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to Roverpass by contacting us with your police station and report number; provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.
Our Site, Application and Services have different products, features and offerings, so sometimes additional terms or product requirements may apply to your use of those products, features or offerings. For example, additional terms apply if you refer new users to Roverpass ("Referral Program") or participate in our Home Safety program. If additional terms are available for the relevant product or Services you use, those additional terms become part of these Terms.
The Site, Application and Services may contain links to third-party websites or resources. You acknowledge and agree that Roverpass is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Roverpass of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products or services on or available from such websites or resources.
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Site, Application and Services ("Feedback"). You may submit Feedback by emailing us, through the "Contact" section of the Site and Application, or by other means of communication. You acknowledge and agree that all Feedback you give us will be the sole and exclusive property of Roverpass and you hereby irrevocably assign to Roverpass and agree to irrevocably assign to Roverpass all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein, and waive any moral rights you may have in such Feedback. At Roverpass's request and expense, you will execute documents and take such further acts as Roverpass may reasonably request to assist Roverpass to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.
Once a reservation is created and payment is processed and Roverpass has provided the Services, the Roverpass platform fee becomes nonrefundable (“Roverpass Fee”).
RV Park Payouts for Reservations
Each RV Park is responsible for enforcing its own cancellation policy regarding any funds received for reservations. Refunds of money received by an RV Park (less Credit Card Fees (as defined below), the Roverpass Fee, and any other agreed upon fees) may be issued through the Roverpass’s online platform at the RV Park’s discretion.
Credit Card Fees
Credit card processing fees are charged to Roverpass by Stripe and are nonrefundable (“Credit Card Fees”). In the event of a refund to a Guest after a payment is processed, the total refund cannot exceed the amount that was paid out to the RV Park.
In the event of a credit card dispute by a Guest, the RV Park will be responsible for repaying any funds lost in the dispute. These funds include the reservation amount, Credit Card Fees, the additional dispute fee, and lost Roverpass Fees.
1. Intellectual Property Ownership and Rights Notices
The Site, Application, Services, and Collective Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You acknowledge and agree that the Site, Application, Services and Collective Content, including all associated intellectual property rights, are the exclusive property of Roverpass and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, Application, Services, or Collective Content. All trademarks, copyrights, service marks, logos, trade names, and any other proprietary designations of Roverpass used on or in connection with the Site, Application, Services, and Roverpass Content are copyrighted, trademarked, or registered as trademarks of Roverpass in the US and abroad. Trademarks, copyrighted material, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Site, Application, Services, and Roverpass Content are used for identification purposes only and may be the property of their respective owners. As a RV Park, Guest, or Member, you understand and agree that you are bound by the additional Terms, Guidelines and Policies that apply to your use of the Site, Application, Services and Collective Content, including Roverpass's Trademark & Branding Guidelines (as may be updated from time to time).
2. Application License
Subject to your compliance with these Terms, Roverpass grants you a limited non-exclusive, non-transferable license to download and install a copy of the Application on each mobile device or computer that you own or control and run such copy of the Application solely for your own personal use. Furthermore, with respect to any Apple App Store Sourced Application (defined below), you will only use the App Store Sourced Application (i) on an Apple-branded product that runs the iOS (Apple's proprietary operating system) and (ii) as permitted by the "Usage Rules" set forth in the Apple App Store Terms of Service. Roverpass reserves all rights in the Application not expressly granted to you by these Terms.
3. Roverpass Content and Member Content License
Subject to your compliance with these Terms and Roverpass's Trademark & Branding Guidelines, Roverpass grants you a limited, non-exclusive, non-transferable license, to (i) access and view any Roverpass Content solely for your personal and non-commercial purposes and (ii) access and view any Member Content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section.
You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Site, Application, Services, or Collective Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Roverpass or its licensors, except for the licenses and rights expressly granted in these Terms.
4. Member Content
Roverpass may, in its sole discretion, permit you to post, upload, publish, submit or transmit Member Content. By making available any Member Content on or through the Site, Application, Services, or through Roverpass promotional campaigns, you hereby grant to Roverpass a worldwide, irrevocable, perpetual (or for the term of the protection), non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, by means of or to promote or market the Site, Application and Services. Roverpass does not claim any ownership, copyright, or trademark rights in any such Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Member Content. You acknowledge and agree that you are solely responsible for all Member Content that you make available through the Site, Application, Services or through Roverpass promotional campaigns. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available through the Site, Application, Services or through Roverpass promotional campaigns or you have all rights, licenses, consents and releases that are necessary to grant to Roverpass the rights in such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or Roverpass's use of the Member Content (or any portion thereof) on, through or by means of the Site, Application, the Services or Roverpass promotional campaigns will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
5. Copyright Policy
Roverpass respects copyright law and expects its users to do the same. It is Roverpass's policy to terminate in appropriate circumstances the Roverpass Accounts of Members or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright or trademark holders. Any suspected violations or infringements of copyrights or other intellectual property rights of others should be immediately reported to Roverpass.
6. Term and Termination, Suspension and Other Measures
Unless as otherwise described in a Sponsorship and Service Agreement or in a Scope of Service Agreement, this Agreement shall be effective for a 30-day term, at the end of which it will automatically and continuously renew for subsequent 30-day terms until such time when you or Roverpass terminate the Agreement as described below. For the avoidance of doubt, should you enter into a Sponsorship and Service Agreement, the terms of the Sponsorship and Service Agreement shall prevail in a conflict with this Agreement.
A. Termination for convenience
Unless as otherwise defined in a Scope of Service Agreement or in a Sponsorship and Service Agreement, you may terminate this Agreement at any time via the "Cancel Account" feature on the Site or by sending us an email. If you cancel your Roverpass Account as a RV Park, any confirmed bookings will be automatically cancelled and your Guests will receive a full refund. If you cancel your Roverpass Account as a Guest, any confirmed booking will be automatically cancelled and any refund will depend upon the terms of the applicable cancellation policy. Without limiting our rights specified below, Roverpass may terminate this Agreement for convenience at any time by giving you 30 days' notice via email to your registered email address.
B. Termination for breach, suspension and other measures
Roverpass may immediately, without notice terminate this Agreement if (i) you have materially breached these Terms or our Policies, including but not limited to any breach of your warranties outlined in these Terms or breach of the "User Conduct" provisions in these Terms, (ii) you have provided inaccurate, fraudulent, outdated or incomplete information during the Roverpass Account registration, or Listing process or thereafter, (iii) you have violated applicable laws, regulations or third party rights, or (iv) Roverpass believes in good faith that such action is reasonably necessary to protect the safety or property of other Members, Roverpass or third parties, for fraud prevention, risk assessment, security or investigation purposes.
In addition Roverpass may deactivate or delay Listings, reviews, or other Member Content, cancel any pending or confirmed bookings, limit your use of or access to your Roverpass Account and the Site, Application or Services, temporarily or permanently revoke any special status associated with your Roverpass Account, or temporarily or permanently suspend your Roverpass Account if (i) you have breached these Terms or our Policies, including material and non-material breaches and receiving poor ratings from RV Parks or Guests, or (ii) Roverpass believes in good faith that such action is reasonably necessary to protect the safety or property of Members, Roverpass or third parties, for fraud prevention, risk assessment, security or investigation purposes.
In case of non-material breaches and where appropriate, you will be given notice of any measure by Roverpass and an opportunity to resolve the issue to Roverpass's reasonable satisfaction.
If we take any of the measures described above Roverpass may (i) communicate to your Guests or RV Parks that a pending or confirmed booking has been cancelled, (ii) refund your Guests in full for any and all confirmed bookings, irrespective of preexisting cancellation policies, (iii) support your Guests, on an exceptional basis, in finding potential alternative Accommodations, and (iv) you will not be entitled to any compensation for confirmed bookings that were cancelled.
If Roverpass or you terminate this Agreement, Roverpass does not have an obligation to delete or return to you any of your Member Content, including but not limited to any reviews or Feedback. When this Agreement has been terminated, you are not entitled to a restoration of your Roverpass Account or any of your Member Content. If your access to or use of the Site, Application and Services has been limited or your Roverpass Account has been suspended or this Agreement has been terminated by us, you may not register a new Roverpass Account or attempt to access and use the Site, Application and Services through other Roverpass Accounts.
If Roverpass or you terminate this Agreement, the clauses of these Terms that reasonably should survive termination of the Agreement will remain in effect.
IF YOU CHOOSE TO USE THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT OR PARTICIPATE IN THE REFERRAL PROGRAM, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT ROVERPASS DOES NOT HAVE AN OBLIGATION TO CONDUCT BACKGROUND OR REGISTERED SEX OFFENDER CHECKS ON ANY MEMBER, INCLUDING, BUT NOT LIMITED TO, GUESTS AND RV PARKS, BUT MAY CONDUCT SUCH BACKGROUND OR REGISTERED SEX OFFENDER CHECKS IN ITS SOLE DISCRETION. IF WE CHOOSE TO CONDUCT SUCH CHECKS, TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, THAT SUCH CHECKS WILL IDENTIFY PRIOR MISCONDUCT BY A USER OR GUARANTEE THAT A USER WILL NOT ENGAGE IN MISCONDUCT IN THE FUTURE.
THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT AND REFERRAL PROGRAM ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, ROVERPASS EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. ROVERPASS MAKES NO WARRANTY THAT THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT, INCLUDING, BUT NOT LIMITED TO, THE LISTINGS OR ANY ACCOMMODATIONS, OR THE REFERRAL PROGRAM WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. ROVERPASS MAKES NO WARRANTY REGARDING THE QUALITY OF ANY LISTINGS, ACCOMMODATIONS, RV PARKS, GUESTS, YOUR ACCRUAL OF ROVERPASS TRAVEL CREDITS, THE SERVICES OR COLLECTIVE CONTENT OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY COLLECTIVE CONTENT OBTAINED THROUGH THE SITE, APPLICATION, SERVICES OR REFERRAL PROGRAM.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM ROVERPASS OR THROUGH THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATION OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION OR SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY RV PARKS OR GUESTS. YOU UNDERSTAND THAT ROVERPASS DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SITE, APPLICATION OR SERVICES OR TO REVIEW OR VISIT ANY ACCOMMODATIONS. ROVERPASS MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SITE, APPLICATION OR SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE SITE, APPLICATION OR SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATION OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION OR SERVICES, INCLUDING, BUT NOT LIMITED TO, GUESTS AND RV PARKS, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON REGARDLESS OF WHETHER SUCH MEETINGS ARE ORGANIZED BY ROVERPASS. ROVERPASS EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY GUEST OR OTHER THIRD PARTY.
8. Limitation of Liability
YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE, APPLICATION, SERVICES AND COLLECTIVE CONTENT, YOUR LISTING OR BOOKING OF ANY ACCOMMODATIONS VIA THE SITE, APPLICATION AND SERVICES, YOUR PARTICIPATION IN THE REFERRAL PROGRAM, AND ANY CONTACT YOU HAVE WITH OTHER USERS OF ROVERPASS WHETHER IN PERSON OR ONLINE REMAINS WITH YOU. NEITHER ROVERPASS NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT OR THE REFERRAL PROGRAM WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, FROM THE USE OF OR INABILITY TO USE THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT, FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SITE, APPLICATION, OR SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION, SERVICES, OR YOUR PARTICIPATION IN THE REFERRAL PROGRAM OR FROM YOUR LISTING OR BOOKING OF ANY ACCOMMODATION VIA THE SITE, APPLICATION AND SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ROVERPASS HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
EXCEPT FOR OUR OBLIGATIONS TO PAY AMOUNTS TO APPLICABLE RV PARKS PURSUANT TO THESE TERMS OR AN APPROVED PAYMENT REQUEST UNDER THE ROVERPASS RV PARK GUARANTEE, IN NO EVENT WILL ROVERPASS'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE SITE, APPLICATION AND SERVICES INCLUDING, BUT NOT LIMITED TO, FROM YOUR LISTING OR BOOKING OF ANY ACCOMMODATION VIA THE SITE, APPLICATION AND SERVICES, OR FROM THE USE OF OR INABILITY TO USE THE SITE, APPLICATION, SERVICES, OR COLLECTIVE CONTENT OR YOUR PARTICIPATION IN THE REFERRAL PROGRAM AND IN CONNECTION WITH ANY ACCOMMODATION OR INTERACTIONS WITH ANY OTHER MEMBERS, EXCEED THE AMOUNTS YOU HAVE PAID OR OWE FOR BOOKINGS VIA THE SITE, APPLICATION AND SERVICES AS A GUEST IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR IF YOU ARE A RV PARK, THE AMOUNTS PAID BY ROVERPASS TO YOU IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED U.S. DOLLARS (US$100), IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN ROVERPASS AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
You agree to release, defend, indemnify, and hold Roverpass and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Site, Application, Services, or Collective Content or your violation of these Terms; (b) your Member Content; (c) your (i) interaction with any Member, (ii) booking of an Accommodation, or (iii) creation of a Listing; (d) the use, condition or rental of an Accommodation by you, including but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of a rental, booking or use of an Accommodation; and (e) your participation in the Referral Program or your accrual of any Roverpass Travel Credits.
10. Export Control and Restricted Countries
You may not use, export, re-export, import, or transfer the Application except as authorized by United States law, the laws of the jurisdiction in which you obtained the Application, and any other applicable laws. In particular, but without limitation, the Application may not be exported or re-exported: (a) into any United States embargoed countries; or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce's Denied Persons List or Entity List. By using the Site, Application and Services, you represent and warrant that (i) neither you nor your listed Accommodation is located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You also will not use the Site, Application and Services for any purpose prohibited by U.S. law, including the development, design, manufacture or production of missiles, or nuclear, chemical or biological weapons. Roverpass does not permit Listings associated with certain countries due to U.S. embargo restrictions. In addition to complying with the above, you must also comply with any relevant export control laws in your local jurisdiction.'
11. Accessing and Downloading the Application from iTunes
The following applies to any Application accessed through or downloaded from the Apple App Store ("App Store Sourced Application"):
● You acknowledge and agree that (i) these Terms are concluded between you and Roverpass only, and not Apple, Inc. (“Apple”), and (ii) Roverpass, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Services.
● You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.
● In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between Roverpass and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Roverpass.
● You and Roverpass acknowledge that, as between Roverpass and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
● You and Roverpass acknowledge that, in the event of any third-party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party's intellectual property rights, as between Roverpass and Apple, Roverpass, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.
● You and Roverpass acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms as related to your license of the App Store Sourced Application, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the App Store Sourced Application against you as a third-party beneficiary thereof.
● Without limiting any other terms of these Terms, you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application.
12. Entire Agreement
Except as they may be supplemented by additional Roverpass policies, guidelines, standards, or terms for a specific product, feature, service or offering, these Terms constitute the entire and exclusive understanding and agreement between Roverpass and you regarding the Site, Application, Services, Collective Content (excluding Payment Services), and any bookings or Listings of Accommodations made via the Site, Application and Services (excluding Payment Services), and these Terms supersede and replace any and all prior oral or written understandings or agreements between Roverpass and you regarding bookings or listings of Accommodations, the Site, Application, Services, and Collective Content (excluding Payment Services).
You may not assign or transfer these Terms, by operation of law or otherwise, without Roverpass's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Roverpass may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by Roverpass (i) via email (in each case to the address that you provide), or (ii) by posting to the Site or via the Application. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
15. Controlling Law and Jurisdiction
These Terms and your use of the Services will be interpreted in accordance with the laws of the State of Texas and the United States of America, without regard to its conflict-of-law provisions. You and we agree to submit to the personal jurisdiction in a court of competent jurisdiction located in Travis County, Austin, Texas for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights, as set forth in the Dispute Resolution provision below.
16. Dispute Resolution
If you reside in the United States, you and Roverpass agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, or to the use of the Services or use of the Site, Application or Collective Content (collectively, "Disputes") will be settled by binding mediation, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that you and Roverpass are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney-general action, or any other representative proceeding. Further, unless both you and Roverpass otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this "Dispute Resolution" section will be deemed void. Except as provided in the preceding sentence, this "Dispute Resolution" section will survive any termination of these Terms.
Notwithstanding the provisions of the "Modification" section above, if Roverpass changes this "Dispute Resolution" section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email) within 30 days of the date such change became effective, as indicated in the "Last Updated" date above or in the date of Roverpass's email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Roverpass in accordance with the provisions of this "Dispute Resolution" section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
17. Amendment and Waiver
These Terms may not be amended or modified except in a writing executed by an authorized representative of the parties or Roverpass. The failure of Roverpass to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Roverpass. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
18. Representations and Warranties
The parties hereby represent and warrant to each other that (i) they are duly organized, validly existing and in good standing under the laws of the state of their formation; (ii) have all requisite power and authority to enter into these Terms and to carry out the transactions contemplated hereby and are not insolvent or entering the zone of insolvency; (iii) the entering into and performing of these Terms will not result in any breach of, or constitute default under, any other agreement to which it is a party, including, without limitation, any other agreement for the sale of tickets; and (iv) there is no claim, action, suit, proceeding, charge or investigation pending, or to its knowledge, currently threatened (in writing or orally), against it that could reasonably be expected to be material to it.
You hereby represent and warrant to Roverpass that if you have supplied (i) the financial statements, inventory reports, reservation sales data, entity ownership information, and any other information provided by you, if any, to Roverpass verbally or in writing (“Diligence”) are true and correct in all material respects, (ii) you do not have any material liabilities (whether contingent or otherwise) other than those set forth in the financial statements provided as part of the Diligence, (iii) you either (a) owns the real property where the Accommodations are located, free and clear of all encumbrances (other than those disclosed) or (b) have a binding, valid, existing real property lease and has the right to occupy the real property where the Accommodations are located and such right will not expire during the Term, and (iv) you have the sole right to control booking and reservations for, and grant exclusivity to Roverpass for all bookings and reservations for Accommodations. During the Term, Roverpass reserves the right to request updated Diligence from you and the you shall promptly provide to Roverpass such requested updated Diligence.
You understand and acknowledge that Roverpass must comply with the laws of the United States, including the U.S. Foreign Corrupt Practices Act (the “Anti-Corruption Laws”). You represent and warrant that neither you nor any of your employees, officers and directors have never been the subject of any investigations, accusations, proceedings, claims, demands or alleged violations of Anti-Corruption Laws. You covenant and agree to strictly adhere to all applicable Anti-Corruption Laws in connection with fulfilling its obligations under these Terms.
19. Third-Party Beneficiary
These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.
20. Contacting Roverpass
If you have any questions about these Terms or any App Store Sourced Application, please contact Roverpass.
21. Force Majeure
Any prevention of or delay in Roverpass’s performance hereunder due to labor disputes, acts of God, governmental restrictions, enemy or hostile governmental action, fire or other casualty or other causes beyond reasonable control shall excuse Roverpass’s performance of its obligations hereunder for a period equal to the duration of any such prevention or delay.
Roverpass shall be entitled to offset any amounts payable to Roverpass to you under these Terms (or any other agreement between Roverpass and you) against any amounts payable by Roverpassto a you under these Terms or related agreements.
These levels will be:
● Level 1 – Immediate Fix or Workaround Required
● Level 2 – Short Term Fix or Workaround Required
● Level 3 – Include Fix in next release
● Level 4 – Add to wish list
Incident Level Definitions
Level 1 - Critical
A catastrophic interruption to a users’ 'High Priority Service’ which has affected, or could affect, all users.All Users are receiving page errors Supporters are not able to complete their event sign upSupporters are not able to progress to the payment pagesThe Company fails to send confirmation emailsAll Users are not able to sign into Customized Web Portal
Level 2 - Significant
A significant interruption to a users’ 'High Priority Service’ which has affected, or could affect, multiple users functioning due to restrictive use of this application. Significant performance degradation of the event sign up journeySignificant performance degradation of the emails sent from ticketing solution.
Level 3 - Important
An interruption to a users’ Medium Priority Service ' which has affected, or could affect, multiple users functioning due to restrictive use of this application. A functionality or cosmetic issue with a component of the Email Service
Level 4 - Minor
A minor event which results in minimal or no interruptions to normal operations and no impact on the IT Infrastructure. This includes "how to" questions, installation and configuration inquiries, enhancement requests, or documentation questionsNew feature identified
INCIDENT PROGRESS TARGETS
The Company will allocate the appropriate Service Level to each incident and the Partner will be informed of the level the incident is being allocated.
Incident Priority Max Response Max Resolution Contact / Escalation every (hours)
Level 1 60 Minutes 4 Hours 1
Level 2 1 Working Day 2Working Days 24
Level 3 7 Working Days 14 Working Days 24 (if applicable)
Level 4 - - 24 (if applicable)
Level 1 - Critical
Receipt of report with a reproducible example is required. The Company will use its reasonable endeavors to give a remedy or workaround as soon as possible and a developer resource will be utilized until this is achieved. The Company have Business Level support with Amazon Web Services (AWS) and will manage all interactions with the third party supplier. AWS SLAs are response time < 1hour, 24/7 support via phone, chat, email, live screen sharing. Primary case handling is by Cloud Support Engineers with direct escalation to 2nd line, bypassing the Cloud Support Associate (1st line) level.
Level 2 - Significant
Receipt of report with a reproducible example is required. The company will use its reasonable endeavors to give a remedy or workaround as soon as possible.
Level 3 - Important
Any fix will be available in the subsequent release (unless this is to be made public within 28 days of the report).
Level 4 - Minor
Upon confirmation of receipt of the report and reproducible example the Company will add this feature request to the wish list. This wish list will be prioritized in discussions with the Partner to add features to subsequent releases.