Last Modifies: July 25th, 2024
PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
As an RV park operator, it is imperative to understand and comply with all applicable local laws and regulations in your respective jurisdiction. These laws can significantly impact your ability to offer short-term accommodations to guests.
RoverPass Inc. reserves the right, at its sole discretion, to modify the Site, Application, or Services, or to modify these Terms, including service fees, at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or via the Application or otherwise notify you. We will also update the "Last Updated" date at the top of these Terms. By continuing to access or use the Site, Application, or Services after we have posted or notified you of a modification, you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application, and Services.
The Site, Application, and Services are intended solely for persons who are 18 years or older. Any access to or use of the Site, Application, or Services by anyone under 18 is expressly prohibited. By accessing or using the Site, Application, or Services, you represent and warrant that you are 18 or older. For users in the United States, RoverPass Inc. may, to the extent permitted by applicable laws and with sufficient information, obtain reports from public records of criminal convictions or sex offender registrations. For users outside the United States, we may obtain local versions of background or registered sex offender checks at our discretion. You agree and authorize us to use your personal information, such as your full name and date of birth, to obtain such reports, including from RoverPass's vendors.
The Site, Application, and Services facilitate the listing and booking of accommodations. These accommodations are included in listings on the Site, Application, and Services by RV parks. You may view listings as an unregistered visitor; however, to book an accommodation or create a listing, you must first register and create a RoverPass account.
RoverPass Inc. provides an online platform or marketplace with related technology for guests and RV parks to meet online and arrange bookings directly with each other. RoverPass is not an owner or operator of properties, nor is it a provider of properties or travel services. Unless explicitly specified otherwise, RoverPass's responsibilities are limited to facilitating the availability of the Site, Application, and Services.
Disclaimer: RoverPass cannot and does not control the content contained in any listings or the condition, legality, or suitability of any accommodations. RoverPass is not responsible for and disclaims all liability related to any listings and accommodations. Any bookings made or accepted are at the member's own risk.
To access certain features of the Site and Application, and to book an accommodation or create a listing, you must register and create a RoverPass account ("RoverPass Account") and become a Member. You can register directly via the Site or Application or by logging into your account with certain third-party social networking sites ("SNS") (e.g., Facebook).
You may link your RoverPass Account with third-party accounts by providing your login information or allowing RoverPass to access your third-party account. You represent that you are entitled to disclose your third-party account login information to RoverPass and/or grant access without breaching the terms and conditions governing your use of the applicable third-party account. By granting RoverPass access, you understand that RoverPass will access, make available, and store any content provided to and stored in your third-party account ("SNS Content") on your RoverPass account profile page.
All SNS Content will be considered Member Content. Depending on the third-party accounts and privacy settings, personally identifiable information posted to third-party accounts will be available on your RoverPass account.
If a third-party account or associated service becomes unavailable or RoverPass’s access is terminated, SNS Content will no longer be available on the Site, Services, and Application. You can disable the connection between your RoverPass account and your third-party accounts at any time through the "Settings" section.
Note: Your relationship with third-party service providers is governed solely by your agreements with them. RoverPass does not review SNS Content for accuracy, legality, or non-infringement and is not responsible for SNS Content.
Your RoverPass Account and profile page will be created based on the personal information you provide or that RoverPass obtains via SNS. You may not have more than one active RoverPass account. You agree to provide accurate, current, and complete information during registration and update it to keep it accurate, current, and complete. RoverPass reserves the right to suspend or terminate your account if you create more than one account or if the information provided is inaccurate, fraudulent, not current, incomplete, or violates these Terms of Service.
You are responsible for safeguarding your password and agree not to disclose it to any third party. You will take sole responsibility for any activities or actions under your RoverPass Account, whether or not authorized by you. You will immediately notify RoverPass of any unauthorized use of your account.
As a Member, you can create listings for accommodations. You will need to provide details such as location, capacity, size, features, availability, pricing, and related rules. All accommodations must have valid physical addresses to be listed. Listings will be publicly available on the Site, Application, and Services, and their placement in search results may depend on various factors, including preferences, ratings, and ease of booking.
Members can book your accommodation based on the information in your listing, guest requirements, and search preferences. Once a guest requests or instant-books your accommodation, you may not request a higher price than originally listed.
You are solely responsible for your listings and Member Content. You must ensure that your listing and the booking comply with all applicable laws, agreements, and third-party rights. RoverPass Inc. is not responsible for any agreements with or duties to third parties, laws, or regulations.
RoverPass does not act as an insurer or contracting agent. Any agreement between you and the guest is solely between you and the guest, and RoverPass is not a party to it. You may set requirements for booking, such as profile pictures or verified phone numbers, which must be met by Members wishing to book your accommodations.
RoverPass provides tools to help you make informed decisions about bookings. As an RV park owner, you are responsible for your own actions and omissions and those of anyone present at your accommodation at your request or invitation, excluding the guest and their invitees.
RoverPass recommends obtaining appropriate insurance for your accommodations. Review your insurance policy to understand any exclusions and deductibles, especially regarding coverage for guests' actions or inactions.
RoverPass may offer photography services for your accommodations. If you opt for this, RoverPass will own the copyrights to the photos, but they will be available to you with a "RoverPass.com Verified Photo" watermark. You must ensure your listing is accurately represented in these images and cease using them if they no longer accurately represent your listing or if your account is terminated. RoverPass retains the right to use verified images for advertising, marketing, and other business purposes.
RoverPass Inc. does not endorse any Member, listing, or accommodation. Verified Images only serve as photographic representations of the accommodation at the time they were taken, and do not signify endorsement.
Members must provide accurate information, and RoverPass Inc. may request government identification or conduct additional checks for transparency and fraud prevention. However, RoverPass Inc. does not guarantee the identity or background of any Member.
When registering for a RoverPass account, you agree that RoverPass Inc. may request a consumer report, but this does not imply any endorsement or guarantee of a Member's trustworthiness or suitability.
References to Members being "verified" or "connected" only indicate the completion of a verification process, not an endorsement. It is recommended to exercise due diligence when interacting with other Members. RoverPass Inc. is not responsible for any damage or harm resulting from interactions with other Members.
For any legal remedies or liabilities related to actions or omissions of other Members or third parties, you agree to limit your claims to the particular individuals involved and not to hold RoverPass Inc. liable. This limitation does not apply to claims by RV parks regarding the remittance of payments from guests, which are subject to the limitations described in the "Limitation of Liability" section.
A. Key Definitions
B. Bookings And Financial Terms For RV Parks
As an RV Park, when a booking is requested, you must preapprove, confirm, or reject it within a set period, or it will expire. If you confirm, RoverPass sends a confirmation email or message. RoverPass collects Total Fees from Guests and pays RV Parks (less fees and taxes) typically within 24 hours of Guest check-in, unless a refund is due.
RV Parks are responsible for honoring bookings and must comply with their selected cancellation policies. RoverPass does not issue refunds or collect monies on behalf of the parks.
C. Bookings And Financial Terms For Guests
RV Parks are responsible for honoring confirmed bookings. Guests must agree to RV Park terms when booking. RoverPass does not collect monies on behalf of the parks but facilitates the booking process. Total Fees are displayed before booking. If a booking is canceled, any collected amounts are refunded according to the selected cancellation policy.
D. Service Fees And Other Fees
RoverPass charges Service Fees, collected per the Payment Terms. These fees are non-refundable unless otherwise stated. Detailed information on costs and deductions is available on the RoverPass site and application.
E. General Booking And Financial Terms
Tax regulations may require Roverpass to collect appropriate tax information from RV parks or to withhold taxes from payouts. For instance, IRS regulations stipulate that we must collect an IRS Form W--9 from certain US RV parks and an appropriate IRS Form W--8 from non-US RV parks with at least one listing in the US. As an RV park, you are solely responsible for keeping your tax information current, complete, and accurate. If you fail to provide sufficient documentation to alleviate our obligation to withhold taxes, we may freeze payouts to you, withhold amounts as required by law, or both.
As an RV park, you understand and agree that you are solely responsible for determining your applicable tax reporting requirements and the taxes that should be included in your listings. You are also solely responsible for remitting any collected taxes to the relevant authority. Roverpass does not offer tax-related advice to any members.
Where applicable, or based on a request from an RV park, Roverpass may issue a valid VAT invoice.
In certain jurisdictions, Roverpass may facilitate the collection and remittance of occupancy taxes from guests on behalf of RV parks. If such a tax jurisdiction asserts that Roverpass or RV parks have a tax collection and remittance obligation, you authorize Roverpass to collect occupancy taxes from guests at the time accommodation fees are collected and remit them to the tax authority. When Roverpass facilitates this process, it will provide notice to RV parks in the affected jurisdictions and reflect the amounts on transaction documents. RV parks in these jurisdictions agree not to collect occupancy taxes independently.
You agree to release, defend, indemnify, and hold Roverpass harmless from any claims, liabilities, or expenses related to occupancy taxes.
In other jurisdictions, Roverpass may offer an opt-in option for RV parks to collect occupancy taxes directly from guests and remit them to the tax authority. By opting in, you instruct Roverpass to send collected occupancy taxes to you for remittance. You remain solely responsible for the payment and remittance of any taxes collected. You agree to release, defend, indemnify, and hold Roverpass harmless from any claims or liabilities related to occupancy taxes.
Roverpass may not facilitate the collection or remittance of occupancy taxes in all jurisdictions. In such cases, RV parks and guests remain responsible for the collection and remittance of any applicable occupancy taxes. Roverpass reserves the right to cease facilitating the collection and remittance of occupancy taxes with reasonable notice in any jurisdiction.
RoverPass's online platform supports transactions between guests and RV parks who may use different currencies. While the platform allows users to view listing prices in various currencies, the options for making and receiving payments are limited to specific currencies, which may not always match the local currency of a given location. Details about currency conversion, including any associated fees, are provided in the Payments Terms. This setup is designed to facilitate bookings across different geographic locations and currency preferences.
Guests are responsible for leaving accommodations in the condition they found them. If a RV park makes a damage claim, guests agree to pay for the replacements. RV parks can include security deposits in their listings, which RoverPass is not responsible for administering or resolving claims about.
RoverPass does not pursue guests for damages after their stay. The responsibility to assess and claim for any damages rests with the RV park. Guests and RV parks must cooperate with RoverPass in resolving any damage claims, but RoverPass does not directly charge guests after they leave the premises.
If damage occurs, RV parks may use the security deposit to cover costs, but RoverPass does not facilitate this process beyond the initial booking terms.
A confirmed booking gives guests a temporary license to use the accommodation, which ends at the specified checkout time. If a guest overstays without consent, they lose this license and the RV park may require them to leave. Additionally, guests may be charged twice the average nightly fee for every 24-hour period they overstay without permission, along with any applicable service fees, taxes, and legal expenses incurred by the RV park in enforcing these terms.
You agree to comply with all laws, rules, and regulations applicable to your use of the RoverPass services. In addition to general prohibitions, it’s essential to understand specific behaviors expected on our platform:
RoverPass maintains the right to investigate and take action against any violations, which could include account suspension or cancellation. Users are encouraged to report any misconduct to both authorities and RoverPass. RoverPass may intervene or disclose user information if legally required or to ensure platform integrity and user safety.
Your use of the RoverPass platform is subject to the terms outlined in our Privacy Policy, which may be updated periodically. This policy governs how RoverPass collects, uses, and manages your personal information. It's important to review the Privacy Policy regularly to understand your rights and our obligations in relation to your personal data.
Certain products, features, and offerings on the RoverPass platform may be subject to additional terms. For instance, participating in our Referral Program or Home Safety Program comes with specific conditions that you must agree to. When you use any of these specialized services, the additional terms presented for those specific aspects of our service will become part of your overall agreement with RoverPass. Always review these additional terms to ensure you understand your rights and obligations for each specific service.
RoverPass may include links to third-party websites or resources. You acknowledge that RoverPass is not responsible for the availability, accuracy, or content of these external sites and does not endorse them. You bear all risks associated with the use of such websites or resources, including any third-party products or services offered through them. Additionally, parts of the RoverPass platform may use Google Maps; your use of Google Maps is subject to Google's terms of use.
RoverPass welcomes and values your feedback, which can be submitted through various communication channels including email and the "Contact" section of the site and application. By providing feedback, you agree that it becomes the exclusive property of RoverPass. You assign all rights, titles, and interests in your feedback to RoverPass, including all intellectual property rights. RoverPass may ask you to take further actions or sign documents to help secure these rights at their expense.
Platform Fee: Once a reservation is created and payment is processed, the RoverPass platform fee (RoverPass Fee) becomes nonrefundable.
RV Park Payouts for Reservations: Each RV Park enforces its own cancellation policy regarding funds received for reservations. Refunds of funds received by an RV Park (less credit card fees, the RoverPass Fee, and any other agreed-upon fees) may be issued through the RoverPass online platform at the RV Park's discretion.
Credit Card Fees: Credit card processing fees are charged to RoverPass by Stripe and are nonrefundable (Credit Card Fees). In the event of a refund to a guest after a payment is processed, the total refund cannot exceed the amount that was paid out to the RV Park.
Refund Disputes: If a guest initiates a credit card dispute, the RV Park is responsible for repaying any funds lost in the dispute. These funds include the reservation amount, credit card fees, the additional dispute fee, and lost RoverPass fees.
Ticketing and Incident Response Levels:
RoverPass has defined four levels of incident response to manage and prioritize issues based on their severity:
Response and Resolution Targets:
For critical issues, RoverPass prioritizes rapid resolution with dedicated resources and direct third-party support coordination, ensuring minimal downtime and disruption.