Last Modified: November, 2025
PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND A WAIVER OF CLASS ACTIONS AND JURY TRIALS. BY USING THE ROVERPASS SERVICES, YOU AGREE TO RESOLVE ANY DISPUTES WITH US THROUGH INDIVIDUAL ARBITRATION, NOT IN COURT, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS OR REPRESENTATIVE ACTIONS.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE SERVICES.
2. ELIGIBILITY AND USER ACCOUNTS 3
3. DESCRIPTION OF THE ROVERPASS SERVICES 4
4. USER RESPONSIBILITIES AND OBLIGATIONS 7
5. PAYMENTS, FEES, AND FINANCIAL TERMS 8
6.2 Campground Responsibilities 10
7. CONTENT SUBMISSIONS (USER-GENERATED CONTENT) 11
10. INTELLECTUAL PROPERTY RIGHTS 13
11. LICENSE TO USE THE PLATFORM 14
12. THIRD-PARTY TOOLS, APIs, AND EXTERNAL LINKS 14
13. SMS AND COMMUNICATION TERMS 15
14. HARDWARE, DEVICES, AND OPTIONAL EQUIPMENT 16
15. AUTOWAIVER AND DIGITAL DOCUMENT MANAGEMENT 17
16. PRIVACY, DATA USE, AND TRACKING 18
17. PLATFORM MODIFICATIONS AND UPDATES 18
19. LIMITATIONS OF LIABILITY 19
31. RELATIONSHIP OF THE PARTIES 24
These Terms of Service (“Terms”) form a legally binding agreement between you (“you,” “User,” “Camper,” “Campground,” or “Customer”) and RoverPass, Inc. (“RoverPass,” “we,” “us,” or “our”) regarding your access to and use of:
By accessing or using the Services, you agree that you have read, understood, and accepted these Terms.
If you do not agree, you must discontinue use of the Services immediately.
To use RoverPass, you must:
Campgrounds represent that they:
You may need to create an account to access certain features.
You agree to:
RoverPass is not responsible for losses resulting from unauthorized account use.
RoverPass supports multiple account types:
RoverPass may suspend or terminate accounts for:
Failure to pay fees owed
Users may terminate their account at any time through contacting our Customer Success team via email hostsupport@roverpass.com
RoverPass provides an online platform that enables:
RoverPass acts as a technology provider, not a party to the transaction between campers and campgrounds.
We are not the owner, operator, or manager of any campground listed on our platform.
RoverPass provides tools allowing Campers to:
RoverPass does not control:
Campgrounds alone are responsible for fulfilling bookings.
Campground owners and authorized staff may use RoverPass to:
Campgrounds are solely responsible for:
RoverPass does not guarantee:
RoverPass may offer integrations with:
Using these integrations may require compliance with additional terms from those partners. RoverPass is not responsible for downtime, errors, or failures caused by:
Campground owners agree to follow any additional requirements imposed by partners when using these tools.
When using the Services, you agree to:
Campgrounds additionally agree to:
RoverPass is not responsible for verifying the accuracy of campground listings or user information.
Payment processing is handled by Stripe or another designated third-party payment processor. By using RoverPass, you agree to comply with Stripe’s terms and conditions.
RoverPass may charge:
All fees are disclosed during onboarding or at checkout.
By making a reservation or using any paid service, you authorize RoverPass and its payment partners to:
Campground payouts may be subject to:
RoverPass is not responsible for delays caused by Stripe or third-party systems.
If you initiate a chargeback:
Campgrounds are fully responsible for:
RoverPass does not provide tax advice and is not responsible for tax liabilities arising from campground operations.
RoverPass provides the reservation platform, but all bookings form a direct contract between the Camper and the Campground.
RoverPass is NOT a:
RoverPass provides the technology that facilitates the transaction.
Campers agree to:
Campers acknowledge that:
Campgrounds agree to:
Campgrounds acknowledge that:
Users may submit:
By submitting content, you grant RoverPass a non-exclusive, worldwide, royalty-free, sublicensable license to:
…your content in connection with operating and improving the Services.
You represent that:
RoverPass may remove or modify content that violates these Terms or applicable law.
Campers may submit reviews about campgrounds, and campgrounds may respond to reviews.
Users agree that:
RoverPass may use reviews for marketing and platform improvement.
Users may not:
Campgrounds may not:
RoverPass may suspend or terminate accounts for violations.
The RoverPass Services — including all:
…are the exclusive property of RoverPass, Inc. and/or its licensors.
Except where otherwise stated, you agree that:
You may not remove or obscure copyright notices, branding, or proprietary labels.
RoverPass grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose.
This license does not permit:
RoverPass may revoke this license at any time for violations.
The Services may integrate with:
You acknowledge that:
External links provided through the platform do not imply endorsement.
By providing your phone number to RoverPass, you consent to receive:
You may opt out of SMS at any time by replying STOP.
You agree that:
SMS opt-in data:
RoverPass may offer integrated hardware solutions such as:
You acknowledge that:
Hardware may transmit data to RoverPass for:
You authorize such data transmissions as part of the service.
Campgrounds are responsible for:
AutoWaiver is an optional service that helps Campgrounds send, collect, and store digital waivers.
Campgrounds retain full ownership of:
RoverPass acts solely as a data processor.
Campgrounds agree that:
RoverPass does not provide legal advice regarding waiver content.
RoverPass stores waivers using industry-standard security protocols. However, Campgrounds are responsible for:
Your use of the Services is also governed by the RoverPass Privacy Policy, which explains:
By using RoverPass, you consent to:
The Privacy Policy is incorporated into these Terms.
RoverPass may:
We may make these changes:
RoverPass is not liable for:
Users are responsible for maintaining updated hardware or software to access new features.
The Services are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. To the fullest extent permitted by law, RoverPass disclaims all warranties, whether statutory, express, or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, accuracy of data, security, and non-infringement.
RoverPass does not warrant that the Services will be uninterrupted, error-free, secure, free from defects, or suitable for your specific needs. We do not guarantee the accuracy or reliability of campground listings, maps, availability calendars, pricing, user reviews, campground communications, or any content provided by users or third parties. Campgrounds are solely responsible for the quality, safety, legality, and availability of the accommodations they offer. Campers acknowledge that RoverPass is not responsible for property conditions, amenities, staff conduct, safety standards, or the enforcement of campground rules.
RoverPass does not guarantee that hardware, software features, integrations, or third-party tools will remain available, compatible, or functional at all times. Updates, outages, and technical adjustments may occur without notice and may affect performance or accessibility.
You use the Services at your own risk.
To the fullest extent permitted by law, RoverPass and its affiliates, officers, directors, employees, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of the Services. This includes, without limitation, damages for loss of profits, revenue, data, goodwill, personal injury, property damage, business interruption, service interruption, or any other intangible losses, whether based in contract, tort, strict liability, or any other legal theory.
RoverPass is not responsible for disputes between Campers and Campgrounds, nor for actions, omissions, or failures of Campgrounds, including failure to honor reservations, inaccurate listings, property conditions, staff behavior, or safety issues. RoverPass does not assume liability for acts of nature, weather events, wildlife, environmental conditions, equipment failures, or local infrastructure issues that may affect campground stays.
In all cases, RoverPass’s total liability to you for all claims arising from or relating to the Services shall not exceed the greater of:
(a) one hundred dollars ($100 USD), or (b) the total amount paid by you to RoverPass in the twelve (12) months prior to the claim.
These limitations apply even if RoverPass has been advised of the possibility of such damages.
Some jurisdictions do not allow certain limitations; in such cases, limitations apply to the maximum extent permitted.
You agree to defend, indemnify, and hold harmless RoverPass and its officers, directors, employees, agents, affiliates, and service providers from and against any claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Campgrounds additionally agree to indemnify RoverPass for claims arising from their property operations, safety conditions, guest injuries, legal compliance failures, advertising claims, tax obligations, or violations of campground regulations.
RoverPass reserves the right to assume exclusive defense of any matter subject to indemnification, at your expense.
By using the Services, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be resolved exclusively through binding arbitration administered by a recognized arbitration provider under its applicable rules.
Arbitration shall be conducted by a single, neutral arbitrator and will take place in the county and state of RoverPass’s principal office, unless both parties agree otherwise. The arbitrator shall have authority to award all remedies available under applicable law but may not award any form of class-wide or representative relief.
This arbitration provision is intended to be interpreted broadly and applies to all claims, regardless of when they accrued.
To the fullest extent permitted by law, you and RoverPass agree that all disputes must be brought on an individual basis, and not as a plaintiff or class member in any purported class or representative action.
You expressly waive any right to participate in:
The arbitrator may not consolidate claims or preside over any form of representative proceeding.
If this waiver is deemed unenforceable, the entirety of the arbitration agreement shall be null and void, and disputes will be resolved in court.
RoverPass may suspend or terminate your access to the Services, in whole or in part, at any time and for any reason, including but not limited to violations of these Terms, suspected fraud, failure to pay fees, abusive behavior, platform misuse, or legal compliance requirements.
Upon termination:
You may terminate your account at any time through sending a request email directly to hostsupport@roverpass.com
Termination does not affect arbitration obligations, indemnification responsibilities, limitations of liability, or any provision intended to survive termination.
These Terms and any related disputes are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Subject to the arbitration agreement above, any legal action arising from these Terms shall be brought exclusively in state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction in those courts.
RoverPass may update or modify these Terms at any time in order to reflect changes in our Services, legal requirements, business practices, or operational considerations. When we make changes, we will revise the “Last Updated” date at the top of these Terms. In certain circumstances — such as material changes that may affect your rights — we may also provide additional notice, which may include sending an email, posting an in-platform notification, or highlighting the update on our website.
Your continued use of the Services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must discontinue use of the Services immediately. RoverPass is not responsible for your failure to review updated Terms.
RoverPass may provide notices to you through various channels, including email, postings within the Services, SMS (where permitted), or other reasonable means. Notices will be deemed delivered and effective when sent or posted, regardless of whether you actually read them.
Users are responsible for maintaining accurate contact information in their account and for monitoring communications related to their use of the Services. Failure to maintain accurate information does not relieve you of your obligations under these Terms.
If you need to provide notice to RoverPass, you must do so in writing using the contact information listed at the end of this document. Notices sent to RoverPass’s physical or email address will be considered received upon actual review by our team.
If any provision of these Terms is determined to be invalid, unenforceable, or void by an arbitrator or court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect. Under no circumstances shall the invalidity or unenforceability of a particular clause affect the enforceability of the arbitration agreement, class action waiver, or any other provision intended to survive.
No failure or delay by RoverPass in exercising any right, remedy, or power arising from these Terms shall constitute a waiver of that right or any other right. Any waiver must be in writing and signed by an authorized representative of RoverPass. A waiver of one breach does not waive any other or subsequent breach, whether similar or different in nature.
You may not assign, transfer, or delegate your rights or obligations under these Terms without RoverPass’s prior written consent, and any attempted assignment without consent will be null and void. RoverPass may freely assign or transfer these Terms, in whole or in part, without restriction and without notice, including in connection with a merger, acquisition, corporate restructuring, asset sale, or other business transaction.
These Terms are binding upon and will inure to the benefit of the parties and their respective successors and permitted assigns.
These Terms, together with any additional agreements expressly incorporated by reference — including the Privacy Policy, Cookie Policy, Marketplace or add-on service terms, hardware agreements, and any applicable order forms — constitute the entire agreement between you and RoverPass concerning your access to and use of the Services.
These Terms supersede all prior or contemporaneous understandings, agreements, representations, or communications, whether written or oral, relating to the subject matter herein. No oral statements, marketing materials, or external content shall modify or override the Terms unless expressly agreed to in writing by RoverPass.
Nothing in these Terms shall be construed to create a partnership, joint venture, employment relationship, franchise, or agency relationship between you and RoverPass. Campgrounds remain independent operators of their own properties. Campers acknowledge that RoverPass is not a property owner, agent, or manager. No user has authority to bind RoverPass to any obligations not expressly stated in these Terms.
RoverPass shall not be liable for any delay or failure to perform resulting from events outside our reasonable control, including acts of God, natural disasters, war, terrorism, civil disturbances, labor disputes, infrastructure or utility failures, severe weather, pandemics, governmental orders, or failures of third-party service providers. Performance will resume as soon as reasonably practicable after the force majeure event concludes.
The following sections will survive termination of your account or discontinuation of the Services: Intellectual Property Rights, Indemnification, Warranty Disclaimers, Limitations of Liability, Arbitration Agreement, Class Action Waiver, Governing Law, Severability, and any provisions intended by their nature to survive.
If you have questions about these Terms, concerns regarding the Services, or require assistance, you may contact us at:
RoverPass, Inc.
2028 E Ben White Blvd #240-4852
Austin, TX 78702
United States
Email: hostsupport@roverpass.comHelp Center: https://help.roverpass.com