For Todd and Stacy Lewer, launching Ted and Tracy’s RV Campground was about more than creating a beautiful, peaceful retreat, it was about building a sustainable, thriving business with long-term growth potential. Nestled in the serene hardwood forests of Georgia, their 39-acre campground has quickly become a beloved destination for families, military personnel, remote workers, and outdoor enthusiasts seeking a relaxing and reliable camping experience.
But how did two full-time professionals with no extra staff successfully start, grow, and manage a busy campground? The answer lies in a combination of careful planning, a unique property, and the power of a smart, all-in-one reservation system, RoverPass.
Building Ted and Tracy’s RV Campground from the Ground Up
When Todd and Stacy opened Ted and Tracy’s RV Campground in July 2022, they offered a well-balanced mix of modern amenities and natural beauty to cater to diverse camping preferences:
- 23 full-hookup, back-in RV sites accommodating rigs up to 45 feet long
- 12 scenic creekside tent sites perfect for traditional camping
- A group camping area for up to four tents, ideal for families or small groups
- An Airbnb-style Jayco RV rental, giving guests the option for a hassle-free RV experience
Located just nine miles from Washington, Georgia, the campground features Upton Creek weaving through the property, wooded trails, and a peaceful atmosphere — a combination that appeals to campers wanting a nature escape with convenience.
Pivoting From Cottages to Campers
Originally, Todd and Stacy planned to build cottages on their land. However, after conducting market research and recognizing the rising popularity of RV travel and longer outdoor stays, they shifted gears. Creating an RV campground made more sense operationally and financially, especially since it allowed flexibility in site offerings and attracted a broader range of guests.
This strategic pivot laid the foundation for rapid business growth.
Why Choosing the Right Reservation System Was Critical
With both owners working full-time jobs and no additional team members, manual booking management was simply not feasible. Todd and Stacy needed a cloud-based, easy-to-use reservation system that would allow them to handle bookings anytime and anywhere — without sacrificing quality or control.
After evaluating several options, they discovered RoverPass and scheduled a demo to explore its capabilities.
Essential Features for Busy Owners
The Lewers brought experience from managing vacation rentals, so they knew exactly what they needed:
- Remote access: Manage reservations from a phone or laptop, no matter where they were
- Fast payment processing: Quick and secure deposits to maintain steady cash flow
- Smooth guest booking: An intuitive system that made it easy for guests to reserve sites on their own
- Reliable customer support: Responsive help whenever they had questions or needed assistance
- Integration with third-party marketplaces: Expand their visibility and bookings beyond their own website
RoverPass met, and in many ways exceeded, all their expectations, providing a powerful platform to run their campground efficiently.
Real, Tangible Results from Day One
When Ted and Tracy’s RV Campground opened, the benefits of RoverPass were immediate and impactful. Within the first month, RoverPass processed 26 reservations, demonstrating early traction and streamlining what would have been a complex process for just two people.
Fast, Easy Booking Translates to Happy Owners
Stacy explained how quickly she could manage bookings:
“I can complete a new reservation in 3 to 5 minutes, even when I’m on the go.”
Meanwhile, Todd highlighted how fast payments hit their accounts:
“Two bookings, $300 each… that money will be in the bank on Thursday!”
RoverPass’s payment system begins processing funds the very next business day, a major advantage for managing cash flow in a small business.
Beyond Bookings: Additional Benefits That Keep Ted and Tracy’s RV Campground Running Smoothly
While managing reservations efficiently is critical, RoverPass offers much more than just a booking platform. For Todd and Stacy, these additional features have been game-changers, helping them streamline operations, improve guest satisfaction, and maintain balance between their campground business and full-time careers.
24/7 Booking Access for Guests, Anytime, Anywhere
One of the biggest hurdles for small campground owners is managing guest inquiries around the clock. Before RoverPass, the Lewers would have had to handle calls, texts, and emails during all hours, a daunting task, especially while juggling other responsibilities.
With RoverPass, guests can browse availability, select their preferred sites, and complete their bookings anytime, day or night. This always-open booking channel means no opportunity is missed simply because it’s after business hours or Todd and Stacy are unavailable. It removes frustrating delays caused by phone tag or waiting for email responses, allowing campers to plan their trips on their schedule.
This accessibility not only increases reservations but also contributes to a positive first impression, making the campground feel welcoming, modern, and easy to access.
Fully Remote Campground Management, Freedom to Operate from Anywhere
Running a campground traditionally requires being physically present or hiring staff, both challenging for owners like Todd and Stacy who work full-time jobs. RoverPass’s cloud-based system allows them to manage every aspect of their campground remotely, using just their smartphones or laptops.
From confirming new reservations and adjusting site availability to processing payments and communicating with guests, the Lewers can efficiently handle their business without needing to be on-site. This remote capability frees up their time and reduces the stress of trying to juggle two demanding careers.
Moreover, the platform’s intuitive dashboard keeps their operations organized and visible in real time, so they always know what’s happening, no matter where they are.
Elevated Guest Experience, Smooth, User-Friendly Booking That Encourages Loyalty
A simple and seamless booking process is one of the best ways to enhance guest satisfaction. With RoverPass, Ted and Tracy’s RV Campground offers visitors an easy-to-navigate platform that clearly shows site options, amenities, prices, and availability.
By removing confusion or technical barriers, guests can book quickly and confidently, which increases the likelihood of repeat visits and positive word-of-mouth referrals. Happy guests also tend to leave glowing online reviews, a crucial factor in attracting new visitors in today’s digital world.
This elevated guest experience is a direct reflection of Todd and Stacy’s commitment to hospitality, supported by RoverPass’s reliable technology.
Dedicated Customer Support, Trusted Help Whenever It’s Needed
No matter how user-friendly a system is, questions and technical challenges can arise. Todd and Stacy value RoverPass’s responsive and knowledgeable customer success team, who have been instrumental in helping them fine-tune their reservation system.
Whether it’s troubleshooting an issue, optimizing site listings, or learning how to use a new feature, RoverPass’s support team provides personalized guidance that saves the Lewers time and spares them frustration.
This dependable support network means Todd and Stacy never feel alone in managing their campground. Instead, they have expert partners ensuring their business runs smoothly behind the scenes, giving them peace of mind and more energy to focus on their guests.
How You Can Replicate Ted and Tracy’s Success at Your Campground
Ted and Tracy’s RV Campground is a powerful example that small campground owners don’t need large teams or complicated setups to grow efficiently and sustainably. By leveraging the right tools and strategies, you can streamline operations, maximize revenue, and deliver exceptional guest experiences — all while maintaining a healthy work-life balance.
Here’s a detailed guide to applying their key lessons to your own campground business:
1. Invest in a Flexible, Automated Reservation System Tailored to Your Needs
Not all reservation platforms are created equal. Look for software that can adapt to the unique demands of your campground, whether that means managing RV sites, tent sites, group bookings, or rentals like Ted and Tracy’s Jayco RV.
An automated system reduces manual work by handling bookings, cancellations, and payments seamlessly. It also minimizes human error, prevents double bookings, and keeps your calendar up to date in real-time.
By choosing a flexible platform, you future-proof your business as your campground grows or your offerings evolve.
2. Prioritize Guest Experience by Simplifying Booking and Communication
The easier you make it for guests to find information and book their stay, the more likely they are to complete a reservation and return in the future.
Ensure your booking platform is intuitive, mobile-friendly, and provides clear descriptions of site options, amenities, and policies. Automate confirmation emails, reminders, and check-in instructions to keep guests informed and engaged without added manual effort.
Remember, a smooth and professional booking experience builds trust and encourages positive reviews, which are invaluable for attracting new visitors.
3. Leverage Cloud-Based Software to Manage Your Campground Anytime, Anywhere
Cloud-based platforms free you from the constraints of being physically present or tied to a single device. Whether you’re at your day job, traveling, or simply away from the campground, you can monitor bookings, update availability, and communicate with guests on the go.
This flexibility reduces stress, boosts productivity, and allows you to respond quickly to changing conditions or last-minute bookings, crucial advantages for small teams or solo operators.
4. Regularly Track Performance Metrics to Identify What Works and What Needs Improvement
Data is a powerful tool for making informed business decisions. Use your reservation system’s reporting features to analyze trends such as peak booking times, popular site types, average length of stay, and revenue per booking.
Tracking these metrics helps you understand your guests’ preferences, optimize pricing strategies, and allocate resources more effectively. It also highlights areas where you can improve marketing, guest communication, or operational efficiency.
5. Don’t Hesitate to Ask for Expert Support, It Can Save You Hours and Headaches
Running a campground is complex, and no one expects you to do it alone. Take full advantage of customer support and training resources offered by your reservation system provider.
Expert help can accelerate onboarding, troubleshoot technical issues, and provide best practices tailored to your specific situation. This guidance can be the difference between struggling with software and confidently mastering it, freeing you up to focus on growing your business and delighting guests.
By implementing these strategies, you can set your campground up for sustained success just like Ted and Tracy’s RV Campground, turning your vision into a thriving reality without burning out.
Final Thoughts: From Vision to Reality with RoverPass
In under a year, Ted and Tracy’s RV Campground transformed from a vision into a thriving, well-loved destination for campers and nature lovers — all managed efficiently by two people balancing full-time jobs. RoverPass’s all-in-one platform for reservations, payments, and guest management freed Todd and Stacy to focus on welcoming guests and growing their dream.
If you’re ready to launch your own campground or want to modernize your current operations, take a page from Todd and Stacy’s book: invest early in smart, reliable tools, and don’t settle for inefficient workflows.
Ready to Grow Like Ted and Tracy’s RV Campground?
Book a free demo today and see how RoverPass can streamline your campground business and set you up for long-term success.
Frequently Asked Questions About Ted and Tracy’s RV Campground and Their Experience with RoverPass
Q1: What kind of property is Ted and Tracy’s RV Campground?
Ted and Tracy’s RV Campground is a 39-acre retreat tucked away in the woodlands of Georgia, offering a serene escape for families, long-term RV travelers, nature lovers, and remote workers. The property includes full-hookup RV sites that can accommodate large rigs, picturesque tent sites by the creek, a group camping area ideal for small gatherings, and even a Jayco RV rental listed in an Airbnb-style format. The campground blends natural beauty with convenience, making it a welcoming and versatile destination for all kinds of outdoor enthusiasts.
Q2: Why did Todd and Stacy choose RoverPass over other campground systems?
With both owners working full-time jobs outside of their campground, Todd and Stacy needed a management solution that could operate efficiently without constant oversight. After evaluating several options, they chose RoverPass for its seamless online booking experience, mobile accessibility, rapid payment processing, and responsive support. The platform not only met their technical needs but also aligned with their lifestyle—allowing them to manage their growing campground business while keeping their day-to-day lives in balance.
Q3: Can you manage a campground remotely with RoverPass?
Yes, and Ted and Tracy’s RV Campground is living proof. Thanks to RoverPass’s cloud-based, mobile-friendly platform, Todd and Stacy can run their campground entirely remotely. They manage bookings, communicate with guests, and monitor operations from anywhere using their phones or laptops. Even with no on-site staff, they maintain full visibility and control over the business, ensuring guests have a smooth and professional experience at all times.
Q4: How fast are payments processed through RoverPass?
One of the key advantages of using RoverPass is its fast and reliable payment system. Payments from guest reservations begin processing the next business day, which means that owners don’t have to wait long to access their revenue. For Todd and Stacy, this speed has been crucial, keeping cash flow healthy and allowing them to cover expenses, reinvest in improvements, and grow their campground without delays or uncertainty.
Q5: What makes RoverPass different from other campground management systems?
Unlike traditional campground software that can feel outdated or overly complex, RoverPass is designed with simplicity, flexibility, and modern campground owners in mind. It offers a guest-first booking experience, intuitive tools that are easy to learn, and a dedicated support team that acts more like a partner than a help desk. For Ted and Tracy’s RV Campground, RoverPass provided not just a system, but a solution, one that adapted to their business goals, empowered them to work remotely, and helped create the seamless guest experience that has driven their success.
